Operations Manager- FT- SDCE

GPRM is searching for leadership talent to add an Operations Manager to our team.

DESCRIPTION: As the Operations Manager, you will be responsible for effectively leading and managing all aspects of the resort operation and for delivering results that contribute to the vision and overall success of Grand Pacific Resort Management. 

REPORTS TO: Resort General Manager

PURPOSE: Responsible for providing exceptional resort oversight:

• Onsite manager during term.
• Assist with rental support services.
• Deliver consistent quality resort management with a focus on maximizing financial performance and service culture.
• Mentorship of resort Associates.
• Liaison between Associates, Board of Directors', Owners/Guests and Management Company.
• Actively participate in the growth of GPRM.

ESSENTIAL FUNCTIONS:

Associate Engagement & Empowerment

Retention and Recognition

• Actively participate in the recruitment of Associate talent.
• Performance Management, including daily development of team members and timely annual review preparation and administration.
• Ensure New Associate Orientation Participation within 30 days of hire.
• Oversee time card record keeping of resort Associates and Managers.
• Manage Associate files, to include disciplinary documentation, positive remarks, training/certifications, reviews and assessments, merit increases, action plans, etc.
• Promote BE EPIC Moments program to highlight positive interactions with Owners/Guests and peers.

Development

• Mentorship of team members and other identified Associates to assist in securing a bench of leaders for succession.
• Create time-bound action plans for improvement of Associates as needed.

Engagement

• Cultivate an environment that embraces BE EPIC values and ensure GPRM's Service Culture is embodied by all Associates.
• Ensure Annual Associate Opinion Survey responses are managed via Manager Action Plans and that GPR Listens Sessions are conducted according to the Standard Operating Procedure.
• Conduct regular team meetings to ensure effective communication of resort team and encourage celebration through monthly team Rallies.

Operational Excellence

Resort Operations

• Oversee weekly Inventory Management, including preparation and execution of relocations or rental of any vacant units.
• Manage compliance of management contracts and vendors.
• Oversight of resort appearance and Preventative Mainten