Inbound Sales Supervisor – Customer Experience (Acquisition Sales)

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Location: VIRTUAL | Team Size: 10–14 Inbound Sales (Acquisition) Agents
Schedule: Monday – Friday | 8:30am – 5:30pm EST (schedule subject to change – open availability required)

Department Hours:
Monday Through Friday, 7am – 10pm EST
Saturday & Sunday, 7am – 7pm EST

💬 Are You a People-First Leader Who Knows Sales Like the Back of Your Hand?
At Comcast, we believe that great sales start with great leadership. We’re on the lookout for a motivational, metric-driven, and people-loving Inbound Sales Supervisor to lead a team of talented Customer Account Executives (CAEs) who help customers discover the best in connectivity, entertainment, and technology.

If you’re someone who thrives on coaching others to success, loves the thrill of a high-energy sales floor, and knows how to turn goals into growth, we want to meet you.

🌈 What’s the Culture Like?
We’re glad you asked—because culture is everything here.
Our Inbound Sales team is a tight-knit, high-energy crew that celebrates wins big and small. We believe in healthy competition, real-time recognition, and lifting each other up. Whether it’s a shoutout in a team huddle, a spontaneous theme day, or a leaderboard celebration, we make work feel like a place you want to be.

We’re serious about performance—but we’re just as serious about belonging, balance, and having fun. You’ll be joining a team that:
• 💬 Communicates openly and supports one another through challenges and change.
• 🎉 Celebrates individuality and encourages everyone to bring their full selves to work.
• 🧩 Collaborates creatively to solve problems and share best practices.
• 🏆 Recognizes effort and excellence—because every win counts.

Job Description

🧭 What You’ll Be Doing:

As an Inbound Sales Supervisor, you’ll be the coach, cheerleader, and strategist for your team. You’ll guide 10–14 inbound sales professionals to deliver exceptional customer experiences while hitting (and exceeding!) acquisition and upgrade targets.

Your day-to-day will include:

• 🎯 Leading with impact – Inspire and guide your team through coaching, feedback, and performance planning.
• 📈 Driving results – Monitor KPIs, identify trends, and implement strategies to boost sales and customer satisfaction.
• 🎧 Real-time coaching – Listen in, jump in, and level up your team’s performance on the spot.
• 🧠 Training & development – Equip your team with the tools, knowledge, and confidence to close deals and grow.
• 🤝 Collaborating across teams – Work with marketing, training, and leadership to align on goals and drive success.
• 🗓️ Owning the day-to-day – Manage schedules, ensure adherence to performance standards, and keep the energy high.

🧩 What You Bring to the Table

You’re more than just a sales leader, you’re a strategic coach, creative thinker, and growth-minded professional who thrives in a fast-paced, customer-first environment. Here’s what sets you apart:

• People-First Leadership & Talent Development
  You’re a skilled coach and mentor who doesn’t just manage performance—you build careers. You know how to take someone from entry-level to inbound sales rockstar through structured coaching, personalized development plans, and consistent, actionable feedback. You lead with empathy, set clear expectations, and celebrate progress every step of the way.
• Sales & Acquisition Expertise
  You bring deep knowledge of the mobile and telecom industry, with a sharp eye for identifying customer needs and closing the deal—especially in acquisition-focused environments.
• Creative Sales Strategist
  You think outside the box when it comes to engaging potential customers and designing incentive programs that motivate and convert. You’re not afraid to test new ideas and bring fresh energy to the sales floor.
• Time Management Mastery
  You know how to prioritize, pivot, and stay focused—even when things move fast. You’re organized, efficient, and alwa