Product Operations Analyst

Location

Our Product Operations Analyst will be an integral part of our R&D Organization.

This role is based remotely in North America, and can sit in any NA (or Canada) timezone.

Who We Are
DoiT is a global multi-cloud innovator that helps simplify the most important cloud challenges.  Our vision is to deliver the true promise of the cloud by making it more accessible and transformative.

Our mission is to help cloud-driven organizations understand and harness the cloud to drive business growth. We do this by providing intelligent and continuous engagement with unrivaled cloud expertise to buy, optimize, and manage the cloud with ease. With almost 2,500 years of collective cloud operations experience and $1.7B in cloud spend under management. An award-winning strategic partner of Google Cloud and AWS; DoiT works alongside our 3,000+ customers to save them time and money. 

The Opportunity

Reporting directly to the Chief Product Officer, you’ll be responsible for ensuring that data underlines everything we do and every decision we make (raise our collective Data IQ!), that we use metrics appropriately to measure how well we’re doing along multiple dimensions, and that we’re continuously finding opportunities to improve the way we build and deliver software.

You will be responsible for driving value into the R&D Organization along two primary dimensions -

Quantitative Insights - Audit and inspect our decisions using objective data.  Hold the product leadership team accountable to continuous, measured improvement in the SDLC, and help drive a culture change built on our data. Leverage the underlying data to identify blindspots in our strategy.

Tools and Best Practices Evangelism - Make using and checking data when asking questions not just the right thing to do, but the easy thing. Build an ecosystem of tools, reports, and shared understanding that removes complexity and shortens the overall time to learning.

Responsibilities

• Establish a deep understanding of how we build and deliver software products, how our customers use them in the market, and the business we’re growing around them
• Leverage your experience and knowledge to build the datasets and models we need to analyze and derive insights on the most important aspects of our product business
• Own and maintain the systems that transform and store data associated with how our products are used, by whom, and in what scenarios.
• Conceptualize, create, and maintain dashboards to reflect engineering operational effectiveness, product adoption and usage, the most important metrics associated with our SaaS business, and more
• Ensure that all product decisions and planning, from strategic to tactical, are fully informed and supported by data
• Identify opportunities to improve the way we research, build, and deliver products, and the ways we drive their successful sale and success in the market, and work with functional leaders to implement the necessary changes
• Work closely with the Product organization and internal, cross-functional stakeholders, including R&D, FP&A, Marketing, Sales, and Business Operations.
• Own and drive critical operational projects and reporting

Qualifications

• 5+ years experience in working in the Product/Engineering organization at B2B SaaS companies
• Minimum of 3 years experience answering product and business questions with analysis frameworks
• Proven project/program management background, with excellent verbal/written English communication skills
• Understanding of general data lifecycles, especially how data is handled between Google Firestore and BigQuery, and external tooling. (Strong SQL experience a plus here)
• Ability to handle advanced ad hoc analyses using python or notebooks
• Proficiency in data and analytics platforms (Segment, MixPanel, Looker Studio), engineering operations systems (Atlassian, HayStack, GitHub), and go-to-market products (Salesforce, HubSpot)
• Experience with Predictive Analytics and Machine Learning, especially in the analysis of product adoption, demand forecasting, and A/B testing)
• Ability to adapt to fast-changing nature of SaaS market, and can pivot and learn quickly

Are you a Do’er?

Be your truest self. Work on your terms. Make a difference. 

We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.  

What does being a Do’er mean? We’re all about being entrepreneurial, pursuing know