Customer Operations Specialist

About Niron

Niron Magnetics is commercializing the first new magnetic material in decades powered by its breakthrough material formulation and advanced manufacturing process. The company’s proprietary magnet technology based on Iron Nitride enables magnets that are inherently high magnetization, free of rare earths and other critical materials, and solve supply chain reliability challenges, will drive innovation in various industries. Headquartered in Minneapolis, MN, Niron Magnetics is comprised of a team of professionals with a desire to make a positive impact on the global community. We were named one of “America's Top GreenTech Companies” for 2024 and 2025 by TIME Magazine and the “Innovation of the Year” at the 2025 mHUB Fourth Revolution Awards.

Our team is made up of people who think big, dare to innovate, and strive to impact the planet through technological innovation for our customers. Ready to work alongside amazing people, solve complex problems, and leave a legacy? Join our team.

About the role

The Customer Operations Specialist supports Business Development, Sales, and Revenue Operations by helping coordinate customer account activities and program execution across an assigned portfolio of customers.

This role is focused on enabling smooth coordination, strong communication, and operational discipline throughout the customer lifecycle. By supporting internal alignment and maintaining accurate program and account information, the Customer Operations Specialist helps ensure customer expectations are clearly understood and effectively executed. The position also contributes to process improvement initiatives by identifying opportunities to streamline coordination, reporting, and communication workflows through automation and AI enabled tools.

What you'll do

Customer Account Support

• Support coordination and communication across assigned customer accounts to help ensure a consistent, responsive customer experience while maintaining visibility into program status, milestones, and deliverables.

• Help maintain alignment between customer expectations and internal execution by tracking requirements, supporting account communications, and assisting internal teams with program coordination.

Business Development / Sales and Revenue Operations Partnership

• Partner with Business Development, Sales, and Revenue Operations to support customer engagement, account management activities, and the preparation of proposals, quotes, and commercial documentation.

• Provide visibility to internal teams regarding customer activity, account developments, and emerging needs while supporting operational readiness for customer discussions and engagements.

Order Management and Operational Coordination

• Support coordination of customer order intake and the accurate entry and maintenance of order and program information within internal systems.

• Help maintain visibility to delivery expectations, timelines, milestones, and program changes while ensuring relevant information is clearly communicated across internal stakeholders.

Cross-Functional Coordination

• Support coordination across internal teams including Business Development / Sales, Engineering, Manufacturing, Quality, and Supply Chain to maintain alignment around program execution and customer expectations.

• Help track program status, open items, and key actions while identifying and escalating issues that may impact delivery or program success.

Process Improvement, AI, and Workflow Automation

• Identify opportunities to improve efficiency in customer program coordination, communication workflows, and internal reporting through process