Eligibility Systems Functional Senior Consultant

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Work You’ll Do

As a Senior Consultant, Strategy, Growth, and Transformation on the Human Services Transformation team, you will be responsible for:

• Lead eligibility-focused business analysis, requirements definition, and end-to-end solution design activities for large-scale Medicaid modernization and eligibility system initiatives.
• Facilitate complex stakeholder discussions with client leadership, policy teams, operations staff, developers, and testers to drive business process decisions, resolve issues, and achieve consensus on system functionality and implementation approaches.
• Translate complex eligibility policy and operational requirements into business processes, functional requirements, system designs, user stories, process flows, and implementation guidance.
• Oversee system delivery activities by supporting development, testing, defect triage, production issue resolution, and implementation planning to ensure high-quality outcomes.
• Assess cross-functional impacts, dependencies, risks, and operational considerations across multiple workstreams, providing strategic guidance and recommendations to project and client leadership.
• Leverage experience with Medicaid eligibility, enrollment, and long-term care programs to drive modernization efforts and deliver scalable, compliant, and user-centered solutions.

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

The Team

Deloitte’s Government & Public Services (GPS) practice – our people, ideas, technology and outcomes – is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Human Services Transformation offering delivers large, complex systems development and transformation projects to Human Service agencies across federal, state, and local government agencies.

Qualifications

Required:

• Bachelor's Degree
• 4+ years of experience gathering and documenting business and functional requirements for system implementation, modernization, or enhancement projects
• 4+ years of experience facilitating stakeholder meetings, requirements sessions, or system design workshops and producing at least 2 of the following: functional specifications, user stories, process flows, or traceability documentation
• 2+ years of experience supporting software development lifecycle activities, including requirements clarification, testing support, and defect tracking
• Experience with at least 1 eligibility and enrollment (E&E) system used by a government agency
• Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve.
• Must be legally authorized to work in the United States without the need for