Supervisor, Commercial Loan Servicing

About Working at Commerce 

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.  

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. 

Compensation Range

Annual Salary: $54,500.00 - $73,000.00 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to supervise team members within Commercial Loan Servicing Collateral.  The position will manage and/or supervise production staff in the timely and accurate production of work.  In addition, the position is responsible for efficient operations within the Collateral department & effective personnel management. The position is also responsible for successful relationship management with internal customers and partners.  

Essential Functions

• Develop and maintain relationships with internal and external customers and business partners.

• Ensure regulatory compliance and manage operational risk within the assigned team and department.

• Develop and engage production staff to ensure production, accuracy, and timeliness goals are met.

• Identify process improvement opportunities and train new/existing operations staff.

• Manage internal customer relationships through daily transactional responsibilities and SLA’s.

• Oversee department workflow and effectively communicate decisions, priorities, and relevant information to team members. 

• Provide guidance to employees on departmental processes, projects/issues, coach and develop training plans, lead development conversations, and answer day-to-day questions for team members. 

• Perform other duties as assigned. 

Knowledge, Skills & Abilities Required

• Strong knowledge of the loan operations field and with commercial loan or legal documents exposure.

• Strong problem-solving skills with a solutions-oriented approach

• Outstanding interpersonal skills with the ability to quickly connect with teammates and business partners.

• Ability to work in a fast-paced environment with extremely visible results.

• Ability to create a collaborative environment between operations, their business partners, and customers.

• Ability to communicate complex information to a variety of audiences using both written and verbal means of communication.

• Ability to complete daily tasks with minimal supervision and handle multiple tasks and projects.

• Ability to develop and coach team members with proven ability to achieve results through collaboration and teamwork. 

• Self-starter with strong decision-making skills and the ability to effectively communicate and interact with all levels of the company, clearly expressing ideas and concepts, both verbally and in writing 

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values 

• Intermediate level proficiency with Microsoft Word, Excel, and Outlook

Education & Experience

• Bachelor’s degree in business or finance, or equivalent combination of education and experience preferred.

• 3+ years commercial loan servicing experience is preferred.

• 1+ years leadership experience required. 

• Experience in commercial banking, customer service/contact center, and/or operations supervision preferred.

*** For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles.  This compensation range is for the Supervisor and Senior Supervisor, Commercial Loan Servicing job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to lo