Jobs and Careers

Customer Experience Representative Associate

Allina Health

Coon Rapids, United Statesfull_timeVerifiedPosted 10 Aug 2026

💰 $56,000/yr($42,000/yr – $56,000/yr)

About the role

Location Address:

8880 Evergreen Blvd Coon Rapids, MN 55433-6040

Date Posted:

August 10, 2026

Department:

16008775 Customer Exp Ctr Care Nav

Shift:

Day/Evening (United States of America)

Shift Length:

8 hour shift

Hours Per Week:

Union Contract:

Non-Union-NCT

Weekend Rotation:

Occasional

Job Summary:

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Key Position Details:

Consider joining our Customer Experience Call Center!

The Customer Experience Center supports all of Allina Health and works directly with patients and family members to help them navigate care.

Two Locations Available:
1) Allina Commons 2925 Chicago Ave, Minneapolis, MN

2) Customer Experience Center 8880 Evergreen Blvd, Coon Rapids, MN

Multiple Needs available that focus on:

Full Time (40 hours/week) and full benefits
Onboarding: First 8 weeks – 8:00 AM- 4:30 PM Mon-Fri. This includes instructor led classes, colleague shadowing and taking calls.
Customer Experience Center is open 24/7/365
Shift/schedule will be assigned after 8 weeks of training
Current shift start times are from 7:00 AM to 11:30 AM
Shift end times are 3:30 PM to 8:00 PM
Weekends may be a part of schedule
Candidates must be flexible to meet business needs
Public transportation options are available for both locations

Learn a little more about what makes our customer experience centers unique:
Meet our Care Team members: Customer Experience Center

An ideal candidate would possess:

Ability to work efficiently in a fast paced, demanding environment with high call volume.
Detail oriented individual with strong relationship building skills, excellent verbal communication, good listening, and strong telephone etiquette
Ability to effectively incorporate use of technology
Problem solving skills as related to appointment scheduling
Ability to maintain confidentiality of patient and practice information
Consistent attendance and punctuality

Job Description:

Perform basic scheduling and phone support with an emphasis on customer service to enhance the consumer experience. Assist patients, clinical professionals and the general public with access to healthcare services.

Principle Responsibilities

Provides patient access to systemwide services.
- Identifies need of customer by using active listen skills.
- Assists patient, clinical professionals and the general public with access to health care services.
- Performs scheduling and phone support with an emphasis on customer service to enhance the customer experience.
- May assist customers with systemwide navigation.
- May provide systemwide paging services.
Ensures data collection entries are accurate and complete.
- Systemwide registration processes are consistently followed to ensure accuracy.
- May include data needed to page critical events.
- May include creating telephone and triage encounters.
Utilizes various computer systems to perform scheduling and registration process including an electronic medical record.
- May utilizing digital platform tools.
- May operate a multi-phone system.
Other duties as assigned.

Required Qualifications