Thought Leader Liaison-South Central (Alabama, New Orleans, Mississippi)

 

Work Your Magic with us!  

 

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

 

United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.

 

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. 

 

Your Role:

• The Neurology & Immunology Thought Leader Liaison (TLL) directly engages Key Thought Leaders at Multiple Sclerosis centers, academic institutions, and private neurology practices, with direct accountability for meeting commercial objectives aligned to MAVENCLAD.  The TLL is a product, market, disease state, and company knowledge expert who develops business strategies to continue to build EMD Serono's reputation and credibility in the Multiple Sclerosis (MS) and neurology space. This role serves as the primary point of contact between diverse external and internal customers, with responsibility for identifying customer needs and providing solutions to develop relationships with Key Thought Leaders (KTLs) and improve customer satisfaction. The TLL serves as the Product and Services expert for Mavenclad and the neurology product portfolio, ultimately delivering superior customer service to MS Centers in their area.

 

This is a field-based position.  Southeast (Alabama, New Orleans, Mississippi) 

 

Responsibilities:

• Develop and cultivate strong clinical relationships with the MS/Neurology medical community including MS Centers, Priority/National accounts and teaching institutions, with an emphasis on uncovering unmet clinical needs and providing solutions perceived by customers as best in class (customer centric mindset and approach).
• Develop deep customer/market insights at the territory level to compliantly build long term relationships, broader access and advocacy.
• Achieve Commercial goals defined at a National and Area level where the individual operates and executes activities consistent with the Company and Therapeutic Area guidelines, PhRMA guidelines and utilizing our Competency Model as a reference.
• Responsible for growing advocacy of Mavenclad at an Area level while working alongside the overlapping ABM who is responsible and compensated for the activity of individual prescribers.
• Coordinate the development and maintenance of account plans, through a synergistic approach with EMD Serono colleagues across Marketing, Sales, Market Access & Patient Support Programs/MS Lifelines in a compliant manner. Account plans include cross-functional activities that synergistically enhance clinical outcomes and customer satisfaction.
• Independently conduct data analysis and explore industry trends, translating those into solid business strategies and action plans.
• Develop and execute plans including strategies and actions that further position EMD Serono as the primary MS solutions partner for MS Centers and teaching institutions. Plans must include clear objectives and key discussion points for specific customer-facing activities, including those at major professional congresses such as AAN, CMSC, ACTRIMS and ECTRIMS.
• Plan and implement effective professional education programs.
• Leverage virtual tools and platforms to maximize existing opportunities of engaging with customers remotely, to develop and cultivate relationships whenever necessary.
• Provide only input on selection of speakers to integrate into N&I speaker bureau (note: the speaker selection decision and contracting process will be conducted by the home office) programs. Conduct speaker training sessions when necessary.
• Understand and drive the TA strategic business focus for the future by staying abreast of industry trends and shifts in MS treatment approaches, while maintaining superior level of knowledge about product reimbursement/formulary and market access.
• Seek out, foster and cultivate the highest level of home office and re