Senior Business Services Specialist

Company

Cox Automotive - USA

Job Family Group

Business Operations

Job Profile

Sr Business Services Specialist

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $17.40 - $26.06/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

The Senior Business Services Specialist role will be expected to complete all responsibilities listed within their operational area, as well as the job functions of a Business Services Specialist I & II.  Team members will be responsible for acting as a title specialist on behalf of our business partners, as well as being a subject matter expert and trainer.

Under general supervision, the primary functions of the Senior Business Services Specialist for the Release Services Group could include the following:

• Reply to email messages and service tickets.
• Engage customers and determine how to assist them.
• Use company proprietary software for research, data entry, and account follow-up activity.
• Follow instructions and maintain workflow standards.
• Attain production and quality goals.
• Adhere to all company policies and procedures. 
• Process state forms.
• Process transfer of ownership and sign as seller on behalf of our lender partners.
• Train team members as needed.
• Ability to work a flexible schedule, including occasional overtime as needed.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service – Responds promptly to customer needs, responds to requests for service and assistance, solicits customer feedback to improve service, and meets commitments.

Detail Orientation – Pays close attention to detail and possesses good organizational skills.

Verbal Communication – Speaks clearly and persuasively in positive or negative situations, listens and gets clarification, and responds well to questions. 

Written Communication – Reads and interprets written information, writes clearly, effectively presents ideas, and accurately documents activities.

Teamwork – Balances team and individual responsibilities, exhibits objectivity and openness to others’ views, provides and welcomes feedback, puts the team’s success above their own interests, builds the team’s morale, contributes to meeting the team’s goals and objectives, and participates in team meetings.

Adaptability – Adjusts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; and adapts to frequent change, delays or unexpected events.  

Quality – Monitors their own work to ensure quality and demonstrates accuracy and thoroughness. Quantity – Completes work in a timely manner and works quickly.

Organizational Support – Follows policies and procedures, completes administrative tasks correctly and on time, and supports the organization’s goals and values.

Orderly – Keeps work area clean and organized to ensure compliance with safety and security policies.

Decision Making – Displays a willingness to make decisions, exhibits sound and accurate judgment, includes the appropriate people in the decision-making process, makes timely decisions, and provides reasoning for decisions.

Problem Solving – Identifies problems, gathers information, and analyzes the information skillfully to resolve problems in a timely manner.

Multi-tasking –Prioritizes workload and handles multiple tasks while producing quality results. Interpersonal Skills – Communicates with others in a warm and helpful manner while simultaneously building credibility and rapport. 

QUALIFICATIONS

Minimum

• High School Diploma/GED and 5 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience; or 7 years’ experience in a related field
• Certification in <list certifications> <or delete statement>
• Requires strong knowledge of PC software applications (i.e., MS Office, Excel and Outlook).
• Excellent  Customer Service Skills and ability  to work effectively with teams throughout organization

Preferred

• Knowledge of client requirements for DMV and related documents.
• Knowledge of various state DMV f