Legal Operations Processor / Writs and Levies (Legal Services / Chief Operating Office)

About this role:

Wells Fargo is seeking a Legal Operations Processor to support the Writs and Levies team in Legal Services within the Chief Operating Office (COO). For additional information on lines of business, refer to the external careers site at www.wellsfargojobs.com.

In this role, you will:

• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal and external business partners
• Negotiate with external business partners to assure resolutions and deadlines are met
• Perform moderately complex administrative, operational and customer support tasks
• Provide training to less experienced Operational Legal Specialists
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirement
• Receive direction from supervisor and escalate non-routine questions
• Seek ways to improve customer service experience and determine proper course of action based on business partners needs
• Support various operational tasks relating to subpoenas, levies and other legal documents representing Wells Fargo

Available location: Preferred location listed below. Relocation assistance is not available for this position.

• 800 S. Jordan Creek Parkway, West Des Moines, IA

Available Shift: 8:30 a.m.- 5:00 p.m. CT; Monday-Friday

• Shift is subject to change based upon business needs.

Training Schedule:

• 8:00 a.m.- 5:00 p.m. CT Monday-Friday for approx. 4-6 weeks

Required Qualifications:

• 2+ years of Legal Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to be creative, innovative, and proactive in meeting enterprise needs
• Ability to collaborate and execute in a fast paced, high demand, environment while balancing multiple initiatives, priorities, and projects
• Ability to exercise independent judgment to identify and resolve problems
• Ability to interact with integrity and a high level of professionalism with all levels of employees including management
• Ability to manage effectively in a matrixed organization, creating a strong collaborative environment, while developing partnerships with many business and functional areas across the organization
• Ability to meet or exceed business goals and objectives, while fostering a team atmosphere
• Ability to work effectively in a matrixed and team production environment, across all organizational levels including executive stakeholders, where flexibility, collaboration, and adaptability are important
• Ability to work independently, innovatively, and proactively, while exercising sound judgment
• Advanced collaboration and influencing skills to achieve solutions that meet the needs of the organization; able to resolve issues, and overcome obstacles
• Advanced organizational skills with high attention to detail and accuracy
• Experience consolidating large amounts of project status information to identify key risks, customer impact, financial implications, delays, and issues that may pose material risk
• Excellent verbal, written, and interpersonal communication skills with demonstrated experience facilitating communication with all levels of employees including management
• Experience analyzing statutes, working with rules and procedures, and processing filings within multiple jurisdictions
• Financial services experience
• Experience with Wells Fargo Writs and Levies processes and procedures
• Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint, and Teams)
• Advanced Wells Fargo programs, systems, and tools skills such as: Hogan and 1LLG

Job Expectations:

• Ability to work additional hours as needed
• Adhere to standards outlined with written policy as well as applicable State and Federal regulations
• This position is not eligible for Visa sponsorship
• Willingness to work on-site at stated location(s) on the job opening

IMPORTANT INFORMATION: 

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