Desktop Support Operations Assistant

Description

Set your sights on a career at Heritage Auctions, headquartered in Dallas, Texas, with offices in New York, Chicago, Beverly Hills, London, Hong Kong, and other cities. Heritage Auctions is the largest auction house founded in the U.S. and serves more than 50 different auction categories, including Coins, Sports, Comics, Historical, Jewelry, Fine & Decorative Art, Wine, and many more. 

LOCATION: South of Dallas/Fort Worth International Airport, NW corner of W. Airport Freeway (Hwy. 183) and Valley View Lane

SUMMARY: A Desktop Ops Technician provides operational support to the Desktop Support team, handling routine projects and procedures related to computer hardware maintenance and inventory, office organization and cleanliness, and physical technology projects on-site.

BENEFITS:

Medical, Dental, Vision coverage

Paid time off

401k savings plans

Daily Pay: Access your pay when you need it!

COMPENSATION: Commensurate based on experience

DUTIES AND RESPONSIBILITIES:

• Maintain inventory of in-stock computer systems, including performing system imaging, system backup, physical cleaning, and preparation for computer retirement.
• Regularly evaluate peripheral stock in the department office, ensuring all hardware is in its prescribed place, and maintain a minimum stock for necessary items.
• Periodically assist with ticket responses at the tier 1 level, escalating any unresolved issues to Desktop Support Technicians.
• Frequently audit remote auction and trade show equipment.
• Create and maintain SOP documents for internal procedures.
• Prepare hardware kits and packages for employee onboarding and verify new employee work environments are set up with the necessary technology (in tandem with Desktop Support Technicians)
• Other duties as required.

Requirements

Other Requirements

• The Desktop Ops Technician will lift items of around 50 lbs. regularly.
• This role is an on-site role.

Heritage Auctions welcomes and encourages applications from women, minorities, veterans, mature workers, and persons with disabilities. EOE