Senior Technical Customer Support Engineer - Automation - onsite

Beckman Coulter

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. 

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.

Learn about the Danaher Business System which makes everything possible.

The Senior Technical Support Engineer, GPTS, SSA is responsible for technical requests and escalations from field Service Engineers.  They also are the voice of Service in the NPD process.  As well as continuous improvement of our systems and process.

This position reports to the Manager, Global Product Tech Support, SSA and is part of the Global Product Tech Support team.  The role will be an on-site role in Miami, Fl.  

In this role, you will have the opportunity to:

• Lead product line Technical Escalations of system issues from hardware, applications and connectivity perspective to aid in problem diagnosis
• Owner of Service and Support Requirements in New Product Development
• Enhance current system tools and documentation and develop the expertise to deploy to effectively install, configure and support designed with best practices currently known and developed as part of the project, using Continuous Improvement and Problem-Solving Tools.
• Meet quality and regulatory requirements and establish policies and procedures such as: ISO, GMP and FDA.
• Works independent on solutions of assigned complex issues based on the analysis of multiple sources of information

The essential requirements of the job include:

• Bachelor's degree in any of the following disciplines: biology, clinical lab science, biomedical engineering, electrical engineering, chemistry, AND 5+ years of industry-related experience with Clinical Diagnostic Instrumentation., or master's degree with 3+ years of experience.

Preferred Skills:

• Experience in Clinical Diagnostic Laboratory and automation workflows
• Has supported the release of new user-/service friendly products in cooperation with local & development center functions. Has continued to enhance current system tools and documentation, e.g. to effectively use, install, maintain and support products beyond customer expectation. Is the voice of customer especially for the R&D Development Center functions.
• Leads the successful completion of small projects, processes and/or projects for the department/function and take on assigned project leadership roles with manageable risks.
• Develops, prepares, organizes, and deliver technical product training for personnel of our partners and customers, including development/preparation and/or review of necessary training documentation and/or sign off next level Service/Training Center Experts/Trainer.
• Software and automation experience

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Travel Up to 25% domestic and international.
• Must have a valid driver’s license with an acceptable driving record.
• Ability to lift, move or carry equipment up to 50lb

Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our prog