Customer Excellence Contract & Pricing

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Customer Management

Job Sub Function:

Customer Service Operations

Job Category:

Professional

All Job Posting Locations:

Titusville, New Jersey, United States of America

Job Description:

At the Johnson & Johnson Innovative Medicines (IM), we are working to create a world without disease. Redefining lives by finding new and better ways to prevent, intercept, treat and cure disease inspires us. We bring together the best minds and pursue the most promising science.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine.

IM Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one standardized platform for growth and efficiency gains.

Apply today for this exciting opportunity to be part of our growing team!

The Customer Excellence Government Pricing and Contracting Sr Mgr will be a part of the Customer Excellence team in the Innovative Medicine Transcend Program. Being part of this highly complex multi-year business and technology transformation initiative, the Customer Excellence Government Pricing and Contracting Sr Manager will be part of the foundational development of a fit for purpose backbone that will enable Innovative Medicine future needs with agility.

Key Responsibilities:

• Be Innovate Medicine subject matter authorities for Government Pricing and Contracting to drive global S/4 HANA core capability standardization, alignment, and adoption.

• Ensure alignment with Transcend future state designed blueprint.

• Map the End to End Government Pricing and Contracting journey including interactions with upstream stakeholders such as commercial sales and account management teams, global pricing, tax and finance.

• Act as a Change Champion within Pricing community, stakeholders to drive standardization and process harmonization globally.

• Design, build, validate and deploy Government Pricing and Contracting processes around the Globe ensuring integrity with the global template.

• Have Global and Business focus and mindset with sound reasoning in all activities including handling partner concerns of issues and business risks, developing solutions and risk mitigation strategies.

• Compose Business Process changes aligned with the future state of Government Pricing and Contracting ecosystem architecture to meet Innovative Medicine Business needs

• Lead and manage the execution of day-to-day operational Business Simulation

• User Acceptance testing activities to ensure that clear acceptance criteria are defined to support Government Pricing and Contracting, Bids & Tenders, Rebates, Chargebacks and other Pricing processes.

• Provide insights and support for all training and compliance documentation and set process for ongoing updates.

• Maintain in-depth business process knowledge and expertise and ensures knowledge center documentation.

• Develop and implement a standard approach applying standard testing tools

• Support quality compliance system validation and change control processes to ensure ongoing compliance state and good practices.

• Build advance analytics and recommend metrics that ensure accuracy, timeliness and governance.

• Monitor metrics process using technology and ensure regional adoption. Gather input from key functional stakeholders, Voice of Customer surveys, and community of practice participants.

• Lead a team of 2 to 5 people and own people and performance management process for reporting team

• Regularly communicate to Deliver Leadership team and Contract Management & Pricing Regional leads on project updates, process changes, business issues and opportunities

Qualifications