Call Center Agent

Job Type Full-time Description

Compensation:

• Hourly, non-exempt
• New hires can expect to be placed on our starting wage scale of $22.12 to $26.01 per hour
• Based on performance, there is room to grow on our full wage scale of $22.12 to $29.86 per hour

Work Schedule:

• 40 hours, M-F w/ a Saturday rotation which includes a 10% shift differential

Who We Are

Unity Care NW is a private, non-profit, federally qualified health center (FQHC) that has been proudly and successfully serving the greater Whatcom County area since 1982. With clinics located in Bellingham & Ferndale, we offer comprehensive primary medical, behavioral health and dental care, as well as pharmacy services to a diverse and often underserved patient population of all ages. Employing almost 300 caring and compassionate employees, our mission is to increase the years of healthy life in the people & communities we serve.

What We Value

• Respect
• Integrity
• Accountability
• Collaboration
• Innovation

We have an inclusive culture and strive to demonstrate our Values in Action in all that we do. We value each individual on our team and aim to onboard a diverse workforce of the very best talent, whose ambitions and values align with ours.

Job Summary

As a Call Center Agent you would be responsible for providing a welcoming and positive telephone experience to incoming callers and supporting the Call Center in meeting service level and quality performance objectives.

What We Offer

• A friendly & collaborative team environment
• A competitive compensation package

Benefits Include:

• Medical, dental & vision insurance
• 401(K) retirement plan with employer match
• 6 paid holidays
• Paid Time Off (108 hours first year, increasing thereafter)
• Paid Sick Leave
• Other paid leaves including: Bereavement, Jury Duty and Bone Marrow & Organ Transplant
• Life/AD&D insurance
• Optional insurances including: Supplementary Life/AD&D, Short Term and Long Term Disability, Critical Illness, Accident, Travel & Identity Theft Protection
• Flexible spending accounts
• Employee Assistance Program
• Alternative Transportation Incentives
• Health Living reimbursements
• Medical Hardship payroll loans, Employee Referral Bonuses, Will preparation services & gym discounts
• Employment counts towards eligibility for Public Student Loan Forgiveness - details can be found at Federal Student Aid.

Requirements

Professional and Technical Knowledge:

• Possesses a basic level of written and verbal communications skills, computational and computer skills and mathematical knowledge at a level typically acquired through completion of a general studies high school program.
• Possesses specific knowledge of customer service, call center and patient scheduling processes and practices, typically learned on the job, or which may include a series of training sessions that would comprise a few weeks if done consecutively.

Technical Skills:

• Keyboarding speed of 40 wpm and data entry skills.
• Demonstrates necessary proficiency with all electronic clinical systems, including Electronic Medical Records (EMR) and scheduling systems.
• Familiar with Microsoft Outlook & Word.

Communications Skills:

• Possesses ability to effectively communicate information that is complex and/or technical to co-workers and others.
• Able to exercise tact and diplomacy in the resolution of mild conflicts or disagreements that occur on the job that would be considered at a level of basic “customer service”.
• Prepares effectively written communication (e.g., correspondence, memos, letters, emails) conveying information.
• Effectively communicates information during informal and formal verbal interactions.
• Ability to communicate bilingually in Spanish, a plus.

To apply, visit our Careers Page: https://recruiting.paylocity.com/recruiting/jobs/All/01ab991b-8943-482a-