Jobs and Careers

Manager of Customer Analytics

United Statesfull_timeVerifiedPosted 9 Dec 2024

About the role

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

The Manager of Customer Analytics will drive analysis & insights, reporting, and the development of tools & capabilities across our regional properties. This individual will oversee a team that provides marketing decision support for customer segmentation, campaign effectiveness, and channel optimization. This role is a key contributor in providing actionable insights & recommendations and communicating these findings through data storytelling. The Manager of Analytics will develop a team of analysts, support the analytics roadmap, and assist in defining business data requirements. The individual will work closely with key stakeholders at the properties and within the COE.

THE DAY-TO-DAY:

Create and maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction, ensuring quality hiring, training, and succession planning processes that encompass the company's diversity commitment.
Lead and develop a team of analysts and continually advance the team's tools, capabilities and analytical approach.
Deep analytical thought leader that drives insights, tools and capabilities into the customer database and marketing programs.
Translates complex business questions into structured analysis and communicates insights and findings to non-technical audiences.
Query and analyze complex datasets to identify business trends, campaign performance, A/B test results, and customer behavior.
Assists the Director of Analytics to communicate recommended approaches to senior leaders and anticipate the future needs of our customers.
Establish and communicate priorities, set performance objectives, provide direction, and hold staff accountable to commitments.

THE IDEAL CANDIDATE:

Bachelor's degree or equivalent experience in business management, finance, or related fields, or equivalent experience.
2+ years of prior relevant experience in driving business performance through operational insights and analytics.

THE PERKS & BENEFITS:

Prioritize your wellness, access programs crafted to nurture your mental and physical health.
Enjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond!
Savor delicious meals for free in our employee dining room.
Park with ease—whether you're on or off shift, it's free!
From healthcare to financial support and generous time-off options, we’ve got you covered.
Elevate your career with development programs, connect through networking events, and make a difference with community volunteer opportunities.