Account Supervisor (Honduras & El Salvador Only)

Duties and Responsibilities:

Overseeing a team of interpreters

Monitoring and improving metrics such as call handling time, first call resolution and customer satisfaction.

Proving coaching and feedback to team members to improve performance

Handling escalated customer inquiries and resolving complex issues.

Analyzing data and generating reports to track team performance.

Requirements:

• 1 Year of proven experience as a supervisor (external positions)
• Bachelors Degree
• Experience as an OPI or VRI
• Great English Level.
• Great KPIs and QA Evaluation.
• Full Time Availability.
• Leadership Skills.
• Microsoft Office Skills.
• Proficient knowledge of customer service and standard office equipment Skills.
• Outstanding communication skills, both written and verbal.
• Strong people skills.
• Organizational skills.
• Time Management and decision - making skills.