Scott Dunn - Travel Consultant - Africa Specialist - San Diego, CA

Travel Consultant - Africa Specialist

Scott Dunn, part of Flight Centre Travel Group (FCTG), is a luxury travel operator dedicated to creating unforgettable, tailor-made vacations for our guests. With a global presence and a passion for crafting exceptional experiences, we specialize in curating personalized journeys to the world’s most beautiful destinations.

Founded in 1986, Scott Dunn has earned a reputation for delivering impeccable service, insider knowledge, and unique travel insights, setting the benchmark for luxury travel.

Our team of experts shares a deep love for travel and a commitment to exceeding guest expectations. From luxury ski chalets in the Alps to private safari lodges in Africa, Scott Dunn ensures every detail is taken care of, allowing our guests to fully immerse themselves in the adventure of a lifetime.

To learn more about Scott Dunn, please click HERE

About The Opportunity

Are you passionate about Africa and luxury travel? As a Travel Consultant on our Africa team, you'll craft unforgettable journeys, whether it’s a dream honeymoon, a family adventure, or a once-in-a-lifetime safari. Using your in-depth knowledge of African destinations and a passion for delivering world-class service, you’ll design bespoke itineraries tailored to our guests’ unique preferences. This is a fantastic opportunity for someone with experience in luxury travel sales, particularly working with high-net-worth individuals (HNWIs). At Scott Dunn, we also offer strong career progression, with many of our consultants moving into senior or managerial roles.

Key Responsibilities

• Manage the end-to-end sales process - from initial enquiry and itinerary creation to booking and post-travel follow-up.
• Deliver exceptional service via phone, email, and in-person interactions to craft personalized luxury holidays.
• Meet and exceed individual and team sales targets and key performance indicators (KPIs).
• Develop and maintain in-depth knowledge of African travel products and destinations, as well as other regions in the Scott Dunn portfolio.
• Support marketing efforts, including contributing to brochures, email campaigns, the website, PR initiatives, and events.
• Engage with guests face-to-face where required, ensuring a personalized service experience.
• Learn and work confidently with our internal systems and software tools.
• Collaborate closely with colleagues across departments and within the wider Sales team.

Duties

The duties that derive from these responsibilities include but are not exclusive to:

• Own the full guest journey, from initial enquiry through to repeat bookings.
• Deliver accurate, detailed communication and documentation for each itinerary.
• Qualify guest needs and use consultative sales techniques to convert enquiries into bookings.
• Respond promptly and professionally to all enquiries, particularly during peak travel periods.
• Manage guest information and payments, ensure timely documentation, and organize concierge services.
• Maintain guest engagement from booking to departure, ensuring an exceptional experience throughout
• Enter and manage client data in our Customer Relationship Management (CRM) and internal systems
• Proactively resolve guest issues or complaints, working alongside our Guest Relations team
• Book and manage flights using Travelport and other reservation tools.
• Attend internal and external training sessions to stay up to date with products and systems
• Take part in familiarization (FAM) trips to enhance product knowledge and share insights with the team
• Represent Scott Dunn at trade shows and promotional events, sometimes internationally
• Willingness to travel for training or events as needed

Experience & Qualifications

• Experience selling luxury travel to African destinations is preferred
• Specialist product knowledge within Africa
• Sales driven with a keen eye for numbers
• Self-motivated and able to work autonomously
• Requires no direction or oversight with processes and systems
• Ability to demonstrate end-to-end ownership on projects
• Strong written and verbal communication skills
• Excellent attention to detail
• Proven organizational skills
• Previous experience of delivering high levels of customer service
• Inspires and motivates other team members, leads by example
• Understands team goals and uses success metrics to help focus sales efforts

Values & Behaviors 

All employees must promo