Quality Assurance Auditor

Job Description

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Onsite: This role is categorized as onsite. This means the successful candidate is expected to report to Factory Zero on a full-time basis.

Factory ZERO is our first, all-electric automotive assembly plant and the blueprint of General Motors' electric future! We have a corporate vision of “Zero crashes, Zero emissions, Zero congestion.” Our most novel products like the Hummer EV and our very first autonomous vehicle, Cruise Origin will be assembled right in this facility. This requires us to employ the most upbeat, capable, and innovative talent to ensure we meet the challenges of developing the new manufacturing processes required to assemble these outstanding products! We offer a multifaceted and inclusive work environment that questions the status-quo daily to strengthen our reputation. Selected candidates will have the opportunity to learn new skills and actively play an integral role in the development of new processes here at Factory Zero.

The Role:

A Quality Assurance Auditor evaluates key customer experience factors and business requirements. This role requires collaboration with Operations, Support Staff, and occasionally groups outside the organization to gain insights into the performance. This position requires evaluation of calls, emails, and chat transactions, analyzing trends and root causes, reporting, occasional processing of transactions, and collaboration meetings.

What You'll Do:

• Conduct internal audits assigned to him/her per the quality plan
• Process cases for 4 hours/month to retain process knowledge
• Ensure 100% Audit/Evaluation coverage throughout the week/month based on published plans
• Conducts analysis of Internal/External Quality Data to identify opportunities
• Modify quality system requirements and forms with the global team
• Collaborate with the Training Lead to deliver refresh and/or quality improvement sessions
• Attend Team Huddles, Operations Reviews, or Business Reviews (but not limited to) and provide Insights to Performance whenever needed
• Collaborate with Operations and other support groups to drive adherence to Customer and Business requirement
• Writing and following up on corrective actions

Additional Job Description

Your Skills & Abilities (Required Qualifications):

• 2+ years of manufacturing experience
• Bachelor's degree or equivalent work experience
• Experience working with unionized workforce
• Demonstrated experience in problem solving/Continuous Improvement
• Knowledge of quality control procedures, manufacturing processes, and management systems as they relate to production operations.
• Must be able to alternate between 1st and 2nd shift and work overtime as required

What Can Give You a Competitive Edge (Preferred Qualifications):

• Experience/knowledge of GM Global Manufacturing System (GMS)

This job may be eligible for relocation benefits

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health