Commercial Lines Account Manager (Hybrid)

About Patriot Growth Insurance Services: Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. Patriot is currently ranked as the 25th largest broker in the U.S. by Business Insurance and has been named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations in over 45 states, Patriot’s collaborative model delivers resources and strategic support to its agencies. Patriot creates true alignment with its partner agencies, and its operating philosophy fosters enhanced career opportunities for its dedicated and professional team. We are committed to working with like-minded individuals who share our vision of creating an insurance agency focused on operational excellence and a relentless pursuit of growth.

Position Overview: We are seeking an experienced and client-focused Senior Commercial Lines Account Manager to join our growing Commercial Lines team. This role is responsible for managing a complex portfolio of commercial insurance accounts while delivering exceptional service to clients, Producers, and carrier partners. The ideal candidate is highly organized, knowledgeable in commercial insurance coverages, and capable of managing multiple priorities in a fast-paced environment. This position plays a key role in supporting client retention, renewal success, operational efficiency, and overall account growth.

Work Arrangement: This is a full-time position with a hybrid work arrangement and can report to our office located in Cheshire, CT, Kingston NY Thornwood NY, or Enfield CT.

Professional Responsibilities:

• Deliver prompt, accurate, and professional service to clients, Producers, carrier representatives, and internal team members.
• Manage day-to-day servicing activities for an assigned book of commercial insurance business, ensuring client needs are addressed proactively and efficiently.
• Handle commercial lines renewal processes, including gathering information, preparing submissions, obtaining quotes, and coordinating renewal strategies.
• Rate accounts through carrier websites and rating platforms to support new business and renewal opportunities.
• Create proposals, presentations, and supporting documentation for Sales Executives and Producers.
• Troubleshoot and resolve coverage, policy, billing, and service-related issues while maintaining a high level of customer satisfaction.
• Maintain accurate and timely documentation of client interactions, policy activity, and account changes within the agency management system.
• Communicate effectively with carriers and underwriters to process requests, secure coverage solutions, and resolve servicing issues.
• Support Producers and sales team members by providing guidance on commercial lines coverages, policy provisions, and carrier offerings.
• Develop and maintain a strong understanding of commercial insurance products, carrier appetites, underwriting guidelines, and industry trends.
• Collaborate with internal teams to support client retention, account growth, workflow efficiency, and overall service excellence.
• Participate in special projects and additional responsibilities as assigned by management.

Qualifications and Requirements:<