About the role
<p>Some people run on coffee. Others run on moonlight. If you are a natural night owl who thrives in a calm, independent environment, this is your lane.</p><p>We are seeking experienced <strong>Finnish-speaking Customer Support Specialists</strong> to join an established iGaming company in Malta—Europe’s premier hub for online gaming and tech. You will be the first point of contact for our players, ensuring a safe, professional, and high-quality experience while the rest of the world sleeps.</p><h3><strong>Why Malta?</strong></h3><p>This isn’t just a job location; it’s a lifestyle shift. Working nights in Malta means:</p><ul><li><strong>Daytime Freedom:</strong> Enjoy the Mediterranean sun, beaches, and cafes while others are in the office.</li><li><strong>International Hub:</strong> Join a massive social scene within the iGaming and tech community.</li><li><strong>Easy Travel:</strong> Use your days off to explore Europe from a central Mediterranean base.</li></ul><p></p><h3><strong>What You’ll Be Doing</strong></h3><p>As a Night Shift Specialist, you will handle a variety of tasks with a focus on first-contact resolution:</p><ul><li><strong>Multichannel Support:</strong> Handle live chat and email inquiries in your native language (Finnish or Norwegian) and English.</li><li><strong>Account Management:</strong> Assist with player verification (KYC), document processing, and payment queries.</li><li><strong>Player Safety:</strong> Identify and escalate Responsible Gaming situations and suspicious behavior.</li><li><strong>Technical Troubleshooting:</strong> Investigate account issues and provide structured solutions.</li><li><strong>Growth:</strong> Escalate complex cases to specialized departments (Fraud, VIP, or Payments).</li></ul>