Residential Aide - Tier 2

Join a team where your professional growth directly impacts vulnerable families across New York City by providing crucial housing services and eviction prevention legal support that helps clients achieve permanent, stable housing.

At NAICA, we’re committed to being an employer of choice by attracting top talent, fostering an engaging work environment, and providing the support you need to advance your career while making a meaningful difference in people’s lives.

Title: Residential Aide - Tier 2

Location: New York Metropolitan Area

Reports to: Director of Operations & Security

Pay Range: $20.19 - $20.19 per hour (effective $36,750 - $36,750 per year)  

Classification: Non-Exempt

Employment Type: Full-time (35 hour per week)

Role Summary: We are seeking a dedicated Residential Aide to ensure the safety, security, and well-being of both staff and clients at our work site. The Residential Aide will play a crucial role in maintaining a secure environment by enforcing house rules and operational procedures.

Primary Job Responsibilities/Duties: 

The Residential Aide will be responsible for, but not limited to: 

• Train and mentor new Residential Aides, sharing expertise and best practices in security protocols, resident interactions, and administrative tasks. 

• Proactively identify opportunities for process improvements within the security department, proposing and implementing solutions to enhance efficiency and effectiveness. 

• Act as a point of contact during emergency situations, such as fire drills or facility evacuations, and coordinate security-related responses. 

• Diligently monitor clients, units, dorms, and facility to ensure the safety and security of each resident. 

• Enforce shelter policies and follow staff policies and procedures. 

• Perform essential administrative tasks, including maintaining detailed communication logs, documenting resident activities, behaviors, and engagement. 

• Provide assistance to clients, addressing questions, and promptly resolving any arising issues. 

• Thoroughly inspect all items entering the facility to guarantee the safety of clients and staff. 

• Monitor video footage of common areas such as hallways, staircases, and lounges. 

• Strictly adhere to safety, health, and fire hazard guidelines, organizational policies, and procedures, as well as the mission and values of the organization. 

• Conduct regular hourly rounds of the facility. 

• Report any immediate safety hazards promptly to appropriate supervisory or maintenance personnel. 

• Collaborate with security personnel to ensure the safety of both staff and residents in the program. 

• Prepare units for vacancies, including emptying, cleaning, and properly tagging client belongings when necessary. 

• Document all incident details, participants, actions taken, and outcomes accurately. 

• Flexibility in scheduling, including the possibility of working evenings, weekends, and holidays as needed. 

Physical Requirements:

• Ability to walk, stand, kneel, crouch, and bend over. 

• Ability to lift, reach, and handle objects weighing up to 25 pounds. 

• Ability to sit at a desk and work on a computer for prolonged periods. 

• Ability to travel to different locations within New York City, as needed.