Assistant VLT Manager - MGM Northfield Park

Northfield, Ohio

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:
The primary responsibility of the Assistant Shift Manager of Slots is to oversee the daily operations of Slot Operations, focusing on employee engagement, exceptional guest service, safeguarding company assets, and ensuring that staff duties are effectively performed. This role is pivotal in creating a vibrant gaming environment while upholding the highest standards of service and operational excellence

THE DAY-TO-DAY:

• Consistently deliver guest service in alignment with the company’s and property’s core service standards

• Lead team members by setting clear expectations and ensuring adherence to departmental and company policies

• Train and guide staff on service protocols and company programs, ensuring effective implementation

• Address and resolve guest and employee concerns promptly, professionally, and thoroughly

• Manage and execute assigned projects with accuracy, attention to detail, and within set deadlines

THE IDEAL CANDIDATE:

• Demonstrates exceptional customer service skills with a guest-first mindset

• Possesses strong verbal and written communication skills, with the ability to interact professionally at all organizational levels

• Exhibits excellent interpersonal skills to build positive relationships with team members, guests, and business partners

• Maintains a working knowledge of gaming regulations and compliance requirements

• Proven ability to lead, coach, and mentor a team toward achieving departmental goals

• Available to work the overnight shift starting at 11:00PM
   

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Health & Income Protection Benefits (For eligible employees)

• Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts

• Free meals in our employee dining room

• Various programs and networking opportunities to help you get promoted

• Volunteer opportunities to give back to the community

• Other various discounts with company partners such as travel, electronics, online shopping, and many more!
   

VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19848
 

Are you ready to JOIN THE SHOW? Apply today!