Patient Access Workleader - Emergency Department

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Access Workleader - Emergency Department

                        

Location

Stuart

                    

Facility

Martin Health North

                     

Department

MMC Admitting ER-Cleveland Clinic Martin Health

                      

Job Code

000542

                     

Shift

Day/Evening/Night/Weekend

                       

Schedule

12:00pm-8:30pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic’s Martin North Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This downtown Stuart hospital provides top-quality patient care to the communities in and around Martin County on the beautiful St. Lucie River. The caregivers at Martin North Hospital have made it an excellent medical facility and a home away from home.    

 

Whether or not you serve in a clinical role, every member of the Cleveland Clinic team is a caregiver. In our Finance division, caregivers use their knowledge and skills to create exceptional experiences for patients and their families. As a Patient Access Workleader on the team, you will provide essential support to the Manager, Supervisor and the department by coordinating daily operations, delegating tasks, providing education and covering key functions for the North Emergency Department Registration team. This is a high-volume area with direct patient contact, requiring strong leadership and organizational skills. Ultimately, all your efforts help us continue pushing the needle forward in healthcare across the globe. 

 

A caregiver in this position works Tuesday-Saturday from 12:00PM – 8:30PM. Martin North Hospital will be the primary work location, but floating to Martin South Hospital may be required, as needed. 

 

A caregiver who excels in this role will:  

• Function as the department work lead. 

• Recommend and execute complex policies and procedures with the supervisor to ensure timely and accurate patient registration resolution.  

• Provide general oversight and direction for caregivers to ensure daily operational support. 

• Rotate to different locations/hospitals based on staffing needs. 

• Identify and utilize appropriate reports to contact insurance payers for resolution of accounts with registration issues with a minimal need to escalate issues internally. 

• Recommend and provide input to execute Patient Access programs according to changes in insurance regulations and data obtained from various departments and physicians regarding issues including registration. 

• Assist the site manager and supervisor with the daily operational activities of patient access. 

• Independently staff all patient access areas at any facility, including front desk, admitting office, ER registration and cashier.  

• Identify patient registration issues and resolve or initiate necessary follow up. 

• Train caregivers and conduct performance evaluations.