OFFICE ASSOCIATE (Option 2 Keyboarding)

Agency :  Department of Human Services 

Opening Date:  05/21/2024
Closing Date/Time: 06/04/2024 
Salary:   Anticipated Salary (Eff 7/1/24) $3,852-$5,046/month ($46,224-$60,552/year)  
Job Type:   Salaried 
County:   Cook  
Number of Vacancies:   1  
Plan/BU: RC014   

 

 This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

 

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

 

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

Posting Identification Number 37733

Position Overview

The Division of Family and Community Services is seeking to hire a detail-oriented office associate who will perform a variety of complex specialized clerical duties for supervisory staff at the Woodlawn Family and Community Resource Center in Cook County.  This position prepares and maintains complex, highly specialized records and reports and receives telephone calls, determines the nature of the calls, directs callers to staff. The Division’s mission is to assist Illinois residents by connecting them with public assistance programs and services.  Through our programs, services and prevention efforts, the Division improves the health and well-being of individuals and promotes self-sufficiency and integrity of families of Illinois.

Job Responsibilities

1. Performs a variety of complex specialized clerical duties for supervisory staff. 
2. Prepares and maintains complex, highly specialized records and reports.
3. Receives telephone calls, determines the nature of the calls, directs callers to staff.
4. Maintains and organizes customer appeals files, records, reports and documents pertinent to hearings.
5. Provides clerical office support.
6. Receives and distributes mail, manual releases and memos.
7. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above. 

Minimum Qualifications

1. Requires knowledge, skill and mental development equivalent to completion of high school.
2. Requires two (2) years of office experience. 
3. Requires the ability to keyboard accurately from copy at a minimum net rate of 45 words per minute.

Conditions of Employment

1. Requires ability to operate commonly used manual and automated office equipment and perform routine maintenance.

• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

 

Work Hours:  8:30am - 5:00pm, Monday - Friday  
Work Location: 915 E 63rd St, Chicago, Illinois, 60637  

Family & Community Services

Region 1 South

Clerical

Woodlawn Office/Cook County
Agency Contact:  DHS.HiringUnit@Illinois.gov

Posting Group:  Office & Administrative Support; Social Services  

 

About the Agency:

The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.

 

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

  •  A Pension Program

  •  Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance

  •  3 Paid Personal Business Days annually

  •  12 Paid Sick Days ann