Medical Receptionist (25116)

Why work for Ampla Health?   25116

Ampla Health provides the individuals and communities we serve with high quality, comprehensive, community health care that is accessible to all and culturally and linguistically appropriate.

• Great Benefits including Medical, Dental, and Vision
• 4 weeks paid time off to start.
• 9 paid holidays
• 401k and profit sharing
• Full time, Monday to Friday
• Great work/home life balance

Medical Receptionist – Ampla Health
Join Ampla Health as a Medical Receptionist, where you'll be the first point of contact for patients—ensuring a positive experience both in person and over the phone. You'll manage front desk operations, verify coverage, and support administrative tasks that keep our clinic running smoothly.

Key Responsibilities:

• Greet patients, manage incoming calls, and schedule appointments
• Complete patient registration and update Electronic Health Records (EHR)
• Verify insurance coverage, co-pays, and patient eligibility
• Collect and post payments; reconcile daily cash transactions
• Maintain daily schedules and front desk inventory
• Support daily clinic operations and administrative needs

Qualifications:

• High School Diploma or GED required
• Medical Assistant certification required
• Basic proficiency in Microsoft Word; able to type 40+ WPM
• Experience with payment collection and insurance verification
• Bilingual (Spanish, Punjabi, or Hmong) preferred
• Strong communication, organizational, and customer service skills

Working Conditions:

• Fast-paced clinic environment
• Able to lift 40 lbs and push 100 lbs on wheels
• Frequent standing, bending, and reaching
• Exposure to infectious diseases possible

Why Ampla Health?
Be part of a mission-driven team dedicated to delivering respectful, high-quality, and accessible healthcare to diverse communities.

GENERAL PURPOSE:

Medical Receptionist is responsible for providing assistance to patients on the telephone and at the front desk, and processing all receipts.

MAIN RESPONSIBILITIES & DUTIES:

1) Assists patients calling or visiting the clinic
a. Greets patients and visitors at the clinic
b. Provides assistance to patients and others contacting the clinic by telephone; may provide direct assistance, or take messages and direct calls to the appropriate party
c. Completes initial registration information of new patients following established policies and procedures
d. Updates any changes of patients information in computer database and scans updated paperwork into Electronic Health Record (EHR) under correct tabs
e. Provides patient portal invite to all patients, updates computer database and scans paperwork into EHR under correct tab
f. Schedules appointments for patients calling in, or walking in to the clinic.
g. Calls patients to confirm next days appointments
h. Identifies no-shows and cancellations, and reschedules patients as appropriate for follow-up
i. Maintains daily EHR worklist
2) Responsible for verifying medical coverage, and co-pays, and authorization for services
a. Determines program eligibility for patients and completes the application procedures
b. Prints program eligibility forms, checks for completeness and scans in to EHR
c. Determines appropriate patients share of cost and co-pays for all types of payers and collects those payments
d. Verifies