Senior Operations Manager (USA)

About Us:

Hi there 👋 We’re Wild. We’re on a mission to remove single-use plastic from the bathroom, armed with our refillable, natural and scent-sational deodorants, body wash, haircare and lip balm – and we’ve only just started. We launched in 2020 and as a high-growth company, we’re already one of Europe’s fastest-growing start-ups 🚀 So, fancy coming along for the ride?😃

The Role:

We are looking for a highly skilled and proactive Senior Operations Manager (USA) to lead our fulfilment operations across the United States. This is a critical role responsible for delivering excellent customer experience, retail service performance and cost efficiency as we continue to scale rapidly in Wild’s fastest growing market.

You will own operational performance across DTC, Amazon and major US Retailers (Walmart & Target) and act as the senior partner to our US 3PL and logistics network. You will combine strategic planning with hands-on operational leadership - ensuring our operations are scalable, efficient and consistently high-performing.

You will lead a team of 2 and play a key role in shaping how Operations scales in the US, a key growth market for Wild. This is a high-impact role for someone who loves execution, structured problem solving and commercial operational thinking.

Please note this role is based in New York, USA.

🚀 Some of your responsibilities:

Operational excellence

• Manage US end-to-end fulfilment and logistics execution across DTC, Amazon and Retail channels

• Deliver consistently strong performance across OTIF, dispatch SLAs, carrier delivery and inventory accuracy (DTC), and ensure timely execution of display builds / pipefills, reduce chargebacks and improve on-shelf availability metrics (Retail)

• Execute regional customer experience strategy and implement systemic improvements to drive customer delight

• Set performance standards and engage in regular business reviews with the Ops team and 3PL partners

Relationship management

• Run structured SLA reviews and QBRs, holding partners accountable to performance expectations and contractual commitments

• Drive a continuous improvement culture across partners, setting clear KPIs and action plans

• Primary escalation point and strategic relationship owner with US suppliers/logistics partners

Commercial and P&L ownership

• Management of US fulfilment KPIs across the P&L and balance sheet

• Support negotiations with logistics partners

• Identify and execute against key margin improvement opportunities across the value chain

Continuous process improvement

• Work closely with the wider operations team to build scalable operational processes, automation and efficiency

• Implement tooling upgrades enhancing performance visibility and decision-making

• Drive operational simplification to enable rapid US growth - key is to reduce reliance on manual processes and build scale with a lean team

Strategic projects and launch leadership

• Drive major cross-functional projects (new retailer expansion, new channels, retail pipefill / display moments) and ensure strong launch execution and service performance

• Align supply chain/ops readiness with commercial priorities

• Coordinate the local US rollout of global strategic initiatives, and manage dependencies across Supply Chain, Retail, Tech, Finance and CX

Supply chain coordination

• Work closely with global supply planning teams to minimise out-of-stocks and ensure good stock availability and inventory health

• Ensure replenishment planning meets demand across all sales channels

• Support procurement efforts in line with the global procurement strategy