Front Desk Clerk - The Signature

THE JOB:

As a Front Desk Clerk at Signature, you will warmly welcome our guests, and by understanding their unique stories and needs, you will create WOW moments and lasting memories that they will cherish long after their stay with us.

STARTING RATE: $19 an hour

THE DAY-TO-DAY:

• Welcome guests to the property and the Signature family by providing memorable service, anticipating their needs, and resolving any complaints in alignment with S.H.O.W. Service Basics.

• Manage guest room check-ins and check-outs, including early and late arrivals/departures and walk-ins, ensuring a seamless and professional experience.

• Answer phones and address guest inquiries promptly, offering assistance and information as needed.

• Enhance the guest experience by offering upgraded accommodations where available and promoting M life enrollment and benefits.

• Partner with Housekeeping and other departments to meet guest expectations and fulfill special requests.

• Ensure accurate posting of charges and credits, collect payments, handle cash and credit transactions, and balance all cash and cash equivalents following property cash handling procedures.

• Control and issue keys while promoting the security, privacy, and confidentiality of all guests.

• Hover between guest services and the airline desk to assist with guest needs and provide comprehensive service throughout their stay.

• Preform other job-related duties as requested.

MINIMUM REQUIREMENTS:

• Ability to work varied shifts, to include weekends and holidays.

• High school diploma, GED, or equivalent experience.

PREFERRED:

• Previous experience in customer service roles.

• Bilingual skills.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Free meals in our employee dining room.

• Free parking on and off shift.

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

Are you ready to JOIN THE SHOW? Apply today!