Director, Business Process Effectiveness

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for providing leadership and direction within department and works on a cross-functional team that will manage the strategic process transformation effort across all business lines for the Company. Acts as a part of a core team that includes field representation and partners in various organizations that will support the direction for a ˜best-in-class' operating models and practices. The team will be responsible for defining a cohesive plan that captures the aspects of technology, people and process and will support the delivery with a focus on planning, change management and communications.

Job Description

Core Responsibilities

• Accountable for defining future state 'Best-in-Class' solutions and ensuring the successful deployment for all of the operational components for the strategic systems. Focus areas include Sales, Marketing and ordering service.
• Reduces variation from processes so that simplification is obtained and operational efficiencies are gained.
• Creates clearly defined and mutually agreeable success metrics for each new system or process and establishes a plan to track, monitor and measure the success of those metrics.
• Uses a methodical yet collaborative approach to each project by: 1) Measuring the process and questioning the capability and quality, 2) Defining the problem statement, 3) Performing a gap analysis between the customers' expectation and current process performance, 4) Standardizing solutions around best practices and 5) Repeating the steps for continuous improvement.
• Responsible for managing project intakes, tracking, communication and support across cross functional teams; providing Senior Leadership support and presenting status on initiatives.  Should be able to multi-task, organize and synthesize inputs for a broad audience. 
• Develops repeatable and thus scalable, plans and processes in order to speed time to market and improve operational efficiency.
• Interacts closely with a matrixed cross-functional team (both field and corporate) in order to secure alignment and solution excellence.
• Fosters an environment of empowerment, openness, inclusion and objectivity all while striving to deliver solutions that benefit the entire organization.
• Works with our HR counterparts and identifies plans for change management, communication and training needs.
• Responsible for all commitments within assigned organization and dependencies across the department.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Qualifications:

• PMO Background
• Ability to build creativity and bring new ideas to project management activities
• Strong storytelling abilities using data and proficiency in PowerPoint presentations.
• Previous experience leading a communications team
• Experience with collaboration tools such as Miro & Smartsheet
• Chief of Staff experience preferred

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do be