Sr. IT Systems Analyst

Department: Information Technology

Employment Type: Full Time

Location: Oak Brook, IL

Compensation: $110,000 - $130,000 / year

Description

ASC Engineered Solutions is hiring a Sr. IT Systems Analyst to drive the strategic optimization and evolution of our sales and order entry ecosystem. This includes M3 ERP, Customer Portal, CRM, CPQ, EDI, Esker, and other integrated applications. This role blends technical expertise with strategic leadership, subject matter expertise, improving sales efficiency, improving customer satisfaction, and company growth.

How You Will Help

Strategic System Optimization & Enhancement

• Partner with Sales Operations to identify and implement strategic process and system improvements, enhancing customer experience and sales efficiency.
• Lead the design and development of IT solutions for Sales initiatives, aligning with business objectives and ensuring seamless integration.
• Architect and drive the definition of complex business requirements, translating them into scalable M3 ERP configurations. Oversee comprehensive testing for robust end-to-end functionality.
• Champion the optimization and strategic integration of CRM and CPQ platforms, defining roadmaps and ensuring architectural alignment.

Stakeholder & Vendor Management

• Cultivate strong relationships with business stakeholders and influence strategic decisions and ensuring technology initiatives align with business goals.
• Proactively engage stakeholders on all defined projects, facilitating effective communication and resolving issues.
• Manage strategic partnerships with third-party vendors (e.g., Customer Portal, MS Dynamics, Salesforce, CPQ, EDI, Esker) and ensuring solutions meet strategic objectives.
• Coordinate the resolution of complex EDI and Esker issues across teams and external partners, minimizing disruption and ensuring timely resolution.

Continuous Improvement & Mentorship

• Spearhead continuous improvement initiatives across the sales landscape, embracing Lean/Kaizen principles to identify process enhancements.
• Serve as the primary IT participant in Sales/Customer Service Kaizen events, leveraging deep process and system understanding to identify improvements and design optimized solutions.
• Drive the strategic planning, implementation, and optimization of EDI solutions to ensure a seamless data exchange.

System Integrity & Governance

• Lead complex problem-solving and root cause analysis for critical sales system issues, maximizing uptime and minimizing disruption.
• Develop and implement robust documentation for system architecture, configurations, and processes to ensure knowledge transfer and sustainability.
• Lead the planning, execution, and oversight of new system implementations and data migration activities.

Scope, conditions & physical demands

• Collaborates with ASC business units and third-party support teams.
• On-site support required in Romeoville and Oak Brook, IL.
• Occasional travel for events, implementations and initiatives.
• Evening and weekend work may be required.
• Involvement in the full software development lifecycle, including user testing.
• Ability to lift up to 25 lbs.
  
  

What You Will Bring

• 5 years progressive IT systems analysis experience, with 3+ years dedicated to ERP (preferably Infor M3) and Sales/Customer Service functions.
• Extensive hands-on experience with CRM (e.g., Salesforce, MS Dynamics) and CPQ (e.g., PROS, Oracle, PriceFx, Salesforce) platforms and strategic integration.
• Proven experience implementing, managing and leading an EDI / VMI program.
• Experience collaborating with executive leadership on strategic initiatives like organizational change and sales process re-engineering.
• Experience with M&A activities, particularly in system integration and data migration.
• Proficient in Microsoft Office applications.
• Exceptional analytical and problem-solving skills, with a proven ability to diagnose complex issues and implement robust solutions.
• Demonstrated expertise in leading the entire business analysis lifecycle (requirements, design, testing, deployment)
• Strong business acumen, translating technical concepts into business value and aligning IT solutions with strategic objectives.
• In-depth understanding of Lean/Kaizen principles and methodologies, with demonstrated experience leading or contributing to Kaizen events for sales/customer service improvements.
• Strong stakeholder manag