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Job Summary

Within the Data & Analytics Solutions division, the Strategic Initiatives & Partnerships team at HCSC has a history of providing innovative solutions/products that consistently beat the expectations and needs of our business customers. As we look to continue to grow and enhance our data and analytics offerings, we are in search of a Senior Manager to lead our Performance Solutions team. This position is responsible for managing the Data and Analytics Solutions (DAS) operational processes and support function and staff. This position manages the operational metrics and reporting, policy and procedure processes, intake and demand management and estimation, data product support and other operational requirements. Using thought leadership and critical thinking skills, this position will measure and monitor divisional health metrics and deliver dashboards and critical insights to leadership. This position includes management of a team of analysts and consultants with high visibility in the division. A part of the Data & Analytics Strategic Initiatives and Partnerships team, this role is key to successful evolution and elevation of the value story of Data & Analytics at HCSC.

Job Description/Key Responsibilities:

· Refining and reporting on Data and Analytics Solutions operations metrics; contributing to the metrics strategy for the division and partnering with other teams to deliver reporting capability

· Managing divisional policies and procedures; updating policies and procedures and obtaining divisional and enterprise approvals and participating on policy committees.

· Managing intake and demand management and estimation processes for data and analytics products; partnering with other technology divisions on intake and demand management processes to ensure collaboration and best practices and tooling

· Data product support including capacity planning and JIRA administration

· Process improvement and operational governance; design and implementation of data and analytics performance metrics

· Completing annual business resiliency/business continuity exercises

· Influencing leaders across various divisions

· Leadership and day to day management and development of a team of employees and contractors
 

Required Skills and Experience:

· Bachelor degree with 6 years* experience in analytics, business intelligence, or support function OR 8 years* experience in analytics, business intelligence, or support function

· Data and analytics experience

· Experience directly managing a team with multiple employees

· Experience with enterprise content and document management tools, disciplines, and processes, including Microsoft SharePoint

· Experience with light business process automation and workflow technologies, including Microsoft SharePoint

· Experience with project and budget management

· Leadership, change management and communications experience

· Experience managing multiple, medium-to-large, cross-functional teams or projects

· Business and financial acumen

· Strategic /analytical thinking and creative ability

· Experience utilizing a project methodology and associated deliverables

· Verbal and written communication skills, with the ability to present and discuss technical information in a way that establishes rapport, persuades others, and gains understanding across all areas and levels of the organization

· Negotiation, management, and strategic problem-solving skills

Preferred Skills and Experience:

· Master’s Degree in business administration or data and analytics-related field

· Experience writing policies and procedures for data/analytics or technology related departments

· Experience in metrics development and reporting

· A track record of independently delivering programs from inception to adoption and measurement

· Strong project management skills – ability to define needs and then design, fine-tune, and make recommendation for solutions

· Experience managing early-in-career talent

· Three (3) or more years of experience in a client-facing role producing final deliverables

· Proficiency in data visualization tools such as Power BI and Tableau

· Proficiency in Microsoft applications, including Word, Excel, PowerPoint

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!