KYC Compliance Senior Manager

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join: 

The Payments (Payments Risk and Compliance Team) team’s mission is to keep the online payment ecosystem safe and optimized to enable anyone, anywhere to pay and be paid with confidence, create a world-class compliance organization and have a data driven approach to building an innovation friendly, scalable compliance program. Our goal is to ensure that Airbnb Payments can grow in a safe fashion, with risks appropriately measured and mitigated.

The Difference You Will Make:

The KYC Compliance Senior Manager is a leader on the Compliance team who supports Airbnb’s payments compliance activities. This position is responsible for leading the ongoing design, refinement and maintenance of our Know Your Customer (KYC), Enhanced Due Diligence (EDD), and Politically Exposed Persons (PEP) compliance programs, including user-facing product controls, monitoring systems, and supporting control infrastructure. This role ensures that day-to-day KYC and related compliance controls and systems are maintained to a high standard, prepared to mitigate risks to the business, and ready for regulatory examinations in all relevant jurisdictions.

A Typical Day: 

• Lead the KYC program with in-depth knowledge of KYC regulatory requirements, industry best practices, and regulatory risk balanced with customer friction
• Drive KYC initiatives to set policy in compliance with Anti-Money Laundering/KYC regulations and oversee implementation and tackle complex KYC problems with multiple work streams
• Develop and maintain the KYC program framework and governance over the program
• Provide advice and guidance to other teams and key stakeholders - regionally and globally, on BSA, AML/CTF, KYC, EDD, PEP and other related regulations as well as policies and procedures
• Collaborate with Product, Legal, Data Analytics, Engineering, and other business partners on global cross-functional initiatives acting as the KYC SME, influence decision-making, build consensus, navigate key issues, and negotiate milestones to drive impactful results.
• Be the subject matter expert on industry rules and regulatory requirements and adjust the compliance program as necessary
• Proactively identify key areas of risk and work with teams to develop mitigation plans 
• Represent KYC compliance oversight both internally and externally to regulators, auditors, and partners as required showcasing the KYC program’s strong compliance framework
• Identify and evaluate KYC regulatory requirements for new and existing products or features
• Use complex data sets to assess customer risk and design impactful quantitative controls that enable risk based approaches to KYC controls
• Lead senior leadership discussions and prepare senior and executive  level presentations and reports

Your Expertise:

• Bachelor’s Degree or technical equivalent
• 10+ Years work experience, with demonstrated experience in payments, banking, or e-commerce
• Advanced knowledge of regulatory and compliance issues related to KYC, EDD, Identity, and PEP in the payments industry and the applicable regulations both in the US and abroad
• In-depth expertise regarding BSA/AML, money transmission regulations and industry best practices
• In-depth understanding of payments, gateway, e-money or wallet products and services, banking functions, MSBs, and/or merchant processing
• In-depth understanding of compliance, operational risk, internal control frameworks, and customer friction
• Ability to build out compliance policies, procedures, processes, and operations from the ground up
• Strong communication, problem-solving and process management skills
• Ability to clearly articulate compliance requirements to a non-compliance audience
• Mission-driven, enthusiastic to learn and grow within the Airbnb community and embody our Core Values; team-oriented with a positive, can-do attitude.
• An ability to work cross-functionally in a fast-paced and dynamic environment

Preferred 

• Professional Certification (ACAMS, ACFCS, CFE, etc)
• SQL Experience
• Customer-facing experience
• Knowledge of Google workplace products and apps
• Professional experience and/or certification in project management a plus

Your Location:

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