Jobs and Careers
QS
Global Head of Operations
QsicUnited Statesfull_timeVerifiedPosted 14 Nov 2025
About the role
About QSIC
QSIC is reinventing in-store audio. We use Audio, Intelligence (AI) and Creativity to redefine the value of in-store audio and drive growth for retailers and brands. Our story began in Australia over a decade ago with a love for music and a simple purpose: to create value that others can’t see. We sought to bring that to life through exceptional audio experiences, so we built the leading intelligent in-store audio platform for retailers and brands. At QSIC, in-store audio has never been just “background noise.” Audio has the power to change the atmosphere, spark emotion and shift the atmosphere. When it’s seamlessly woven into an in-store experience, it doesn’t just play – it connects. It engages shoppers without distracting them, influences decisions where it matters most, and elevates the entire shopping journey. Today, QSIC technology powers thousands of stores across three continents, reaching over 100 million shoppers each month.
- QSIC’s Ad Platform removes the friction of ad production, and instantly creates targeted, brand-aligned messaging with AI. Advertisers can use our Planning solution to eliminate guesswork by having their messages dynamically placed in the market - at the right time, for maximum impact. Every ad play is recorded and verified, providing unprecedented transparency. -QSIC’s In-Store Audio solutions deliver intelligent, scalable and personalised playlists to match brand identities, and automated volume control to adjust for every moment!- QSIC Intelligence provides enhanced targeting, and predicts the right message for every moment using our data-driven insights. The QSIC Intelligence solution includes performance analytics and self-service reporting.
Our motivation is to create value that others don’t see. Our promise is to use audio, intelligence and relentless dedication to transform spaces and deliver results. We have team members based in Australia, the United States and Mexico, and received Series B funding in January 2025. We’re just getting started!
About the role
QSIC is seeking an experienced Global Head of Operations to build and scale the global operational engine that powers QSIC’s intelligent in-store audio platform - from procurement, to installation, to 24/7 Tech Support. You’ll make it possible for retailers around the world (scale ranging from one store, to >100k stores) to plug in, turn on, and trust the QSIC network to deliver exceptional sound and uptime. In this role you’ll have the opportunity to architect and deliver the QSIC Operations function globally.
An experienced people manager, you will build and lead regional Operations teams (Americas, APAC, EMEA) that ensure QSIC gets thousands of stores live consistently and reliably on a weekly basis — enabling smooth, repeatable deployments and long-term success for QSIC customers. An Operations enthusiast with extensive experience with hardware deployments, you’ll be someone who knows how to streamline chaos into a calm, predictable pipeline. You’ll be someone who lives for green dashboards — and knows how to turn red ones into lessons. If a store manager calls, you’ll have built a high-performing team which knows to immediately enter solutions mode. Reporting directly to the President, Americas, you will work closely with QSIC global teams including Retail Media, Product, Engineering, Sales and Support to ensure reliable operations as QSIC continues scaling globally. This is a full-time hybrid role located in Dallas, United States, and requires the flexibility to work across US, Australia and EMEA time zones to collaborate effectively with a globally dispersed team.
You will:
Global Deployment and Field Execution
- Build and lead regional Operations organizations (AMERICAS / APAC / EMEA)- Oversee end-to-end in-store installation programs across small format, enterprise, and franchise store locations- Create playbooks, SLAs, and repeatable deployment models for global use- Manage global field partners, installers, and on-site maintenance resources- Own store launch timelines, quality and cost metrics- Lead cross-functional strategic alignment and operational enablement across Retail, Product, Engineering, Sales and Support teams to ensure global cohesion and execution excellence
Hardware and Supply Chain / Procurement
- Source and manage vendors for speakers, amps, edge devices (QBIT), accessories, racks, cabling, shipping- Forecast hardware demand and optimize inventory and lo
QSIC is reinventing in-store audio. We use Audio, Intelligence (AI) and Creativity to redefine the value of in-store audio and drive growth for retailers and brands. Our story began in Australia over a decade ago with a love for music and a simple purpose: to create value that others can’t see. We sought to bring that to life through exceptional audio experiences, so we built the leading intelligent in-store audio platform for retailers and brands. At QSIC, in-store audio has never been just “background noise.” Audio has the power to change the atmosphere, spark emotion and shift the atmosphere. When it’s seamlessly woven into an in-store experience, it doesn’t just play – it connects. It engages shoppers without distracting them, influences decisions where it matters most, and elevates the entire shopping journey. Today, QSIC technology powers thousands of stores across three continents, reaching over 100 million shoppers each month.
- QSIC’s Ad Platform removes the friction of ad production, and instantly creates targeted, brand-aligned messaging with AI. Advertisers can use our Planning solution to eliminate guesswork by having their messages dynamically placed in the market - at the right time, for maximum impact. Every ad play is recorded and verified, providing unprecedented transparency. -QSIC’s In-Store Audio solutions deliver intelligent, scalable and personalised playlists to match brand identities, and automated volume control to adjust for every moment!- QSIC Intelligence provides enhanced targeting, and predicts the right message for every moment using our data-driven insights. The QSIC Intelligence solution includes performance analytics and self-service reporting.
Our motivation is to create value that others don’t see. Our promise is to use audio, intelligence and relentless dedication to transform spaces and deliver results. We have team members based in Australia, the United States and Mexico, and received Series B funding in January 2025. We’re just getting started!
About the role
QSIC is seeking an experienced Global Head of Operations to build and scale the global operational engine that powers QSIC’s intelligent in-store audio platform - from procurement, to installation, to 24/7 Tech Support. You’ll make it possible for retailers around the world (scale ranging from one store, to >100k stores) to plug in, turn on, and trust the QSIC network to deliver exceptional sound and uptime. In this role you’ll have the opportunity to architect and deliver the QSIC Operations function globally.
An experienced people manager, you will build and lead regional Operations teams (Americas, APAC, EMEA) that ensure QSIC gets thousands of stores live consistently and reliably on a weekly basis — enabling smooth, repeatable deployments and long-term success for QSIC customers. An Operations enthusiast with extensive experience with hardware deployments, you’ll be someone who knows how to streamline chaos into a calm, predictable pipeline. You’ll be someone who lives for green dashboards — and knows how to turn red ones into lessons. If a store manager calls, you’ll have built a high-performing team which knows to immediately enter solutions mode. Reporting directly to the President, Americas, you will work closely with QSIC global teams including Retail Media, Product, Engineering, Sales and Support to ensure reliable operations as QSIC continues scaling globally. This is a full-time hybrid role located in Dallas, United States, and requires the flexibility to work across US, Australia and EMEA time zones to collaborate effectively with a globally dispersed team.
You will:
Global Deployment and Field Execution
- Build and lead regional Operations organizations (AMERICAS / APAC / EMEA)- Oversee end-to-end in-store installation programs across small format, enterprise, and franchise store locations- Create playbooks, SLAs, and repeatable deployment models for global use- Manage global field partners, installers, and on-site maintenance resources- Own store launch timelines, quality and cost metrics- Lead cross-functional strategic alignment and operational enablement across Retail, Product, Engineering, Sales and Support teams to ensure global cohesion and execution excellence
Hardware and Supply Chain / Procurement
- Source and manage vendors for speakers, amps, edge devices (QBIT), accessories, racks, cabling, shipping- Forecast hardware demand and optimize inventory and lo
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