Project Manager, Client Implementation & Onboarding

Description

Jump is transforming the live sports experience with the only end-to-end fan engagement platform built specifically for sports teams and venues. By focusing on aligned incentives between teams and fans, our platform unifies ticketing, merchandise, and game day operations - removing unnecessary costs and creating a smoother, more fan-friendly experience.

Founded in 2021 by e-commerce innovator Marc Lore, MLB legend Alex Rodriguez, and entrepreneur Jordy Leiser, we’ve raised $60 million from top investors including Alexis Ohanian’s Seven Seven Six and Forerunner Ventures.Our platform powers teams across the NBA, WNBA, and NWSL helping them reduce costs, boost ticket sales, and deliver innovative fan experiences.

We’re a remote-first team driven by core values - begin with trust, play like the underdog, and do your thing. If you’re collaborative, adaptable, and eager to shape the future of live sports, Jump is the place for you.

The Role:

We're looking for a Project Manager to join our team and support successful client implementations and onboarding experiences. This person will work closely with cross-functional teams, providing essential project coordination, communication support, and organizational expertise to ensure smooth client launches.

This role is perfect for someone who enjoys supporting client-facing projects, has strong organizational skills, and wants to grow their career in implementation management. This individual will keep projects organized and on track while learning the ins and outs of complex client onboarding processes.

Key Responsibilities:

• Support client implementation projects by tracking progress, updating documentation, and ensuring all stakeholders stay informed

• Assist with client communications, including scheduling meetings, preparing status updates, and maintaining project correspondence

• Help coordinate between internal teams (engineering, product, and customer success) by facilitating information sharing and follow-up on action items

• Maintain detailed project plans, timelines, and task lists

• Monitor project timelines and flag potential risks, blockers, or delays to implementation leads

• Participate in client meetings, taking notes and ensuring follow-up actions are captured and tracked

• Keep project management tools (e.g., Monday.com, client portals) current and accurate, ensuring all project data is properly documented

• Assist with managing routine client requests and questions, escalating complex issues to senior team members

• Compile and prepare regular status reports for internal stakeholders and implementation teams

• Help gather and organize implementation data to support process improvement initiatives

• Support the team in responding to client-requested features and customizations by documenting requirements and coordinating with technical teams

• Contribute to improving our implementation processes by documenting lessons learned and suggesting workflow optimizations

• Learn and utilize AI tools to help streamline routine tasks like meeting summaries, project updates, and client communications

What You'll Bring

• 2+ years of experience in project coordination, project management, or client support roles, ideally with some exposure to implementation or onboarding processes

• Experience supporting multiple projects simultaneously with good organizational and time management skills

• Strong written and verbal communication skills with the ability to work effectively with diverse stakeholders

• Detail-oriented with excellent organizational skills and ability to maintain accurate project documentation

• Eagerness to learn project management tools and methodologies, with Monday.com experience preferred but not required

• Comfort with technology and willingness to learn AI tools to improve efficiency and project support

• Collaborative mindset with the ability to work well in a team environment and support senior team members

Nice-to-Have Skills

• Experience in SaaS implementations or software integrations

• Background in customer success, account management, or client services

• Experience working with enterprise clients or sports/entertainment industry clients

• Technical background or familiarity with software development processes

• Experience with CRM systems and client communication platforms

• Startup experience, especially in fast-growing B2B environments

Attributes that will make you successful