Business Change Manager Sr

Anticipated End Date:

2026-01-30

Position Title:

Business Change Manager Sr

Job Description:

JR174475 Business Change Manager Sr

The Business Change Manager Sr is responsible for working with Carelon Service Contact Center management to identify and implement varied projects, programs, and plans that support achievement of business unit and enterprise goals.

Location: Hybrid 1: This role requires associates to be in-office 1 day per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.

Schedule: Monday – Friday, 9:00am – 5:00pm

How will you make an impact:

• Effectively communicates, plans, and sustains improvement initiatives with key stakeholders.

• Identifies opportunities for process improvement with assigned business unit.

• Leads efforts to identify best practices for change management and process improvement.

• Identifying impacted parties, business partners, and resources required.

• Develop and designs processes and systems that support business needs.

• Conducts cost/benefit analysis for ROI determination and recommendations for targeted improvements.

• Builds support for business change throughout the business unit.

• Leads key process improvement initiatives.

Minimum requirements:

• Requires a BA/BS in a related field and minimum of 8 years process improvement, business change, or project related experience; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

• Proven experience in leading large-scale change initiatives with strategic impact.

• Strong ability to influence and build consensus among high-level stakeholders.

• Demonstrated expertise in performing comprehensive cost-benefit analyses.

• Solid track record in developing and implementing ROI-driven improvement strategies.

• Ability to identify and leverage data to drive decision-making and demonstrate value creation.

• Candidates from all states are welcome, but they must reside within commuting distance of a Pulse Point office location where we have an office to be considered Travels to worksite, client locations, and other sites as necessary.

Job Level:

Non-Management Exempt

Workshift:

1st Shift (United States of America)

Job Family:

BSP > Business Support

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hi