Head, Digital Banking & Lending Products - US Wealth Management

Job Summary

Job Description

What is the opportunity?

As the Head of Digital Banking Lending Products, you will oversee the product development and product management functions for all digital banking and lending products within a growing organization for Wealth Management-U.S. (WM-US). This position will own the thought leadership, strategy, design, implementation and delivery of the entire suite of WM-US digital banking and lending products to include, but not limited to, debit/credit cards, loyalty programs, bill pay, ACH/wires, mobile applications, securities-based lending (SBL), mortgages, cash management accounts, etc. 

You will be responsible for the build-out, leadership and oversight of the digital banking and lending products team in an increasingly complex, evolving regulatory environment, and translate the unknown into tangible recommendations, goals and actions. Executive level collaboration with key business partners, internal stakeholders and external vendors will be required in this role to lead the successful development, implementation, delivery and adoption of the WM-US digital banking and lending product set to meet the financing needs of clients, allowing clients to manage their finances holistically at RBC, and to meet aggressive business objectives.

What will you do?

• Oversee the thought leadership, strategy, design, development, implementation and delivery of the current and future state of WM-US digital banking and lending products to include, but not limited to, debit/credit cards, loyalty programs, bill pay, ACH/wires, mobile applications, securities-based lending (SBL), mortgages, cash management accounts, etc. 
• Create and manage a robust and comprehensive digital banking and lending product roadmap, informed by innovative thought leadership, client and field needs, regulatory requirements, market trends, and firm capabilities.
• Collaborate with internal stakeholders and partners, such as business leadership, technology, operations, risk, legal, compliance, sales, credit, technology, finance, etc. and external vendors on matters relating to digital banking and lending products, such as product ideas, assessing viability of implementation and/or changes, and ensuring organizational alignment around the overarching strategy and roadmap for digital banking and lending products.
• Launches, manages, and ensures ongoing regulatory compliance of all WM-US digital banking and lending product solutions and vehicles, partnering with key internal partners as appropriate, with a focus on managing fiduciary obligations to clients.
• Create the evaluation criteria to ensure successful delivery of digital banking and lending products and partner with internal partners to develop the framework and processes to ensure accurate and effective data, reporting, metrics and business analysis related to the digital banking and lending products.
• Ensure the product set follows proper risk management and compliance protocols, including timely updates to product policies and enhance and maintain the competitiveness of the existing product line-up through external benchmarking and continuous reviews, including pricing, performance and access. 
• Present key product performance metrics, analysis and recommendations to executive management and various internal stakeholders and partners.
• Act as the digital banking and lending product subject matter expert for WM-US.
• Design and build out the WM-US digital banking and lending product team to ensure key positions are in place to support product strategy, implementation and support. Oversee team and foster a culture of development and learning, set clear expectations and objective targets and hold team members accountable to the outcomes produced.
• Execute business activities and holds teams accountable to operate within risk appetite, limits and policies, understands the risks being undertaken, and takes ownership of decisions and outcomes.
• Implement and maintain an appropriate system of internal controls to identify, assess, measure and mitigate current and emerging operational, compliance, reputational and strategic risks on an ongoing basis, and supervises appropriate management of risks consistent with the US strategy and risk tolerance.
• Monitor and report on risks to achieve sustainable compliance and timely response to the shifting regulatory and risk environment.
• Responsible for the identification, assessment, monitoring, reporting and timely mitigation/remediation of all material risks and collaborate with partners in other remediation activities as needed.
• Demonstrate understanding of the full spectrum of regulatory actions, including examinations and other supervisory engagement and processes.
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