Director of Operations (Remote in NC)

Following a 2022 merger of CNSI and Kepro, Acentra Health combines clinical services, technology solutions, and data analytics to accelerate better health outcomes. This is a great time to join our team of passionate individuals working together to pursue the most effective solutions to today’s complex healthcare challenges. Our culture is fueled by passion and driven by purpose.

 Director of Operations

·         Are you an experienced Director of Operations looking for a new challenge?

·         Are you looking to join a team that ensures a collaborative and inviting culture where everyone can thrive?

If so, you might be our next new team member!

Note: This position is remote in the state of North Carolina.

Who we need:

The Director of Operations is a member of the senior leadership team and oversees all operational functions, provides direction and makes operational decisions in order to adhere to all contractual agreements. They manage, monitor and complete assigned work plan projects to comply with performance standards.

Singularly Focused. Mission Driven.

Accelerating Better Outcomes is our Mantra! We are mission-driven to innovate health solutions that deliver maximum value and impact.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

What you’ll do:

· Oversees all functional areas of the Operations Department.

· Collaborates with the Executive Director and other members of the program’s leadership team to ensure operations runs smoothly across all departments and all programs.

· Assurance of contract compliance by delivering quality services and meeting all contractual compliance for all programs.

· Implements and maintains systems to ensure employee productivity.

· Assesses, plans and directs resources and initiatives to consistently promote the goals of the Department, protect the resources of North Carolina.

· Proactively anticipates and prevents problems that could result in customer dissatisfaction or failure to deliver contracted services.

· Ensures Quality Performance/Quality Improvement indicators are established, measured, reported and resolved.

· Establish reporting measures to maintain compliance with RFP and Key Performance Indicators.

· Responsible to recognize risk and implement plans to control and avoid such risk in coordination with corporate resources.

The list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary from time to time.

Required Qualifications

• Bachelor’s degree is required.
• 5+ years staff/workload management experience required.

Knowledge, Skills, Abilities

• Demonstrated proficiency in MS Office applications.  Expert proficiency in Excel.
• Ability to maintain a positive attitude and contribute both as an individual and a team member to achieve the goals of the department.
• Ability to professionally respond to change and handle multiple and changing priorities with sometimes conflicting deadlines.
• Knowledge and willingness to become a subject matter and thought leader for designated programs.

Experience

• Experience with State Medicaid programs strongly preferred.
• Experience working with vulnerable populations, strongly preferred.

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

EOE AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disa