Patient Relations/Concierge

Default Work Shift:

Day (United States of America)

Hours:

16

Salary range:

$20.71 - $31.46

Schedule:

Part Time

Shift Hours:

8 Hour employee

Department:

Renker Pavilion 1E

Job Objective:

Creates the first and last impression of the assigned department or center experience for patients, guests and visitors.

Job Description:

Education: Required: High school diploma, GED or higher level degree if hired after Match 1, 2025 Licensure/Certification: N/A Experience: Required: Two (2) years of clerical experience working in a high level customer service setting Preferred: Healthcare experience

Reports To: Supervisor, Manager or Director Supervises: N/A Ages of Patients (as assigned): Neonate/ Infant, Pediatric, Adolescent, Adult Blood Borne Pathogens: Minimal/ No Potential

Skills, Knowledge, Abilities:

Ability to adapt quickly to changing priorities and unexpected situations, Ability to create and maintain positive interpersonal relations with peers, staff, leaders and vendors, Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect in all interactions, Ability to operate all non-clinical equipment used by patients/guests, Ability to operate general office equipment (i.e., computer, printer, scanner, telephone, etc.), Ability to prioritize tasks and manage time efficiently to meet deadlines, Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications, Self-starter; driven to take action without needing prompting, Written and verbal communication skills

Essential Responsibilities

1. Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations. 2. Manages reception desk functions; provides a warm welcome/farewell to all who enter/leave assigned department or center; manages the sign-in/out log. 3. Maintains lobby/reception and common areas in a neat and orderly fashion. 4. Ensures patient confidentiality is maintained at all times 5. Ensures all patients/guests receive orientation to the building including: all clinical resources as needed; educational and conference opportunities; availability of applicable common areas. 6. Manages patient/guest non-clinical requests in a timely professional manner ensuring positive outcomes. 7. Evaluates non-clinical situations requiring attention using sound problem solving skills to resolve. 8. Assists in identification of possible risk issues and coordinates with leadership for appropriate resolution. 9. Assists leadership with non-clinical performance improvement initiatives. 10. Cross trains to cover other support duties in assigned area, if applicable. 11. Answers phone lines and routes to appropriate department, if applicable. 12. Schedules patients for procedures and enters patient procedures and charge codes in computer, if applicable. 13. Assists leader with administrative tasks (personnel records, work orders, etc.), if applicable. 14. Performs all other duties as assigned.