Medical Assistant I, 20 Hours

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Description:

Essential Duties & Responsibilities  

Clinical Considerations and Decision Making: Ways in which the MA comes to understand the problems, issues or concerns of patients/families, to attend to relevant/critical information and to respond in concerned and involved ways. 

Accountable for providing safe patient care by demonstrating organizational skills that maintain and coordinate safe delivery of quality care for assigned patients/families.  

Participates in a culturally competent plan of care that identifies patient problems, expected outcomes, and addresses preventative measures. 

Delivers care that is specific to the age of the patient 

Cares for patients as delegated by the provider, RN or LPN within scope of practice and competence. 

Contributes information provided by the patient or family for the assessment of health status  

Evaluates outcomes of interventions within their scope and  follows directions on a modified plan of care 

II. Collaborative Relationship: Collaborates, cooperates, and communicates with other health care personnel to ensure quality and continuity of care. 

A. Establishes collaborative relationships with nurses, physicians, other colleagues, patients and families. 

B. Participates in and supports the educational plan for patient and family. 

III. Clinical Guidance: The MA, within the scope of his/her practice and department specific skills, is responsible for the nature and quality of care they provide for patients.   

Demonstrates appropriate behavior by adhering to unit policies and procedures and practice guidelines specific to the setting. 

Demonstrates the ability to provide and maintain patient safety in the environment of care 

Demonstrates skills as a responsive and supportive team member. 

Demonstrates ability to fulfill role in regulatory compliance and readiness. 

Organizational Responsibilities 

Maintains strict adherence to the Lahey Health confidentiality policy. 

Incorporates the Lahey Health Guiding Principles, Mission Statement and goals into daily activities. 

Complies with all Lahey Health policies and clinical protocols. 

Complies with behavioral expectations of the department and Lahey Health. 

Demonstrates an understanding of the job description, performance expectations and competency assessment. 

Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to customer service standards. 

Participates in and successfully completes mandatory education 

Demonstrates a commitment to life-long learning and their field. 

Completes various special projects and responsibilities as assigned to share the workload and/or to recognize experience and/or performance. 

Minimum Qualifications: 

Education:  
High School Diploma or equivalent required.  
Preferred:  Graduate of an Accredited Medical Assistant program or has obtained a Medical Assistant Certification (AAMA, CCMA, RMA, NCMA).  

Licensure, Certification, Registration:  

Preferred: Certification required upon hire and maintained if not a graduate of an accredited medical assistant program. 

Note: Those hired prior to May 28, 2017 without a certification are grandfathered in this position.  

Skills, Knowledge & Abilities:      

Strong interpersonal and customer service skills required to communicate with patients, family members, physicians and other health care providers, as well as other colleagues.  Knowledge of medical terminology.  Must possess strong problem solving abilities and analytical skills to ensure patient’s needs are met.  Must possess basic computer skills to input and retrieve clinical information, as well as patient registration and appointment information.  Utilizes critical thinking and good judgement in performance of tasks.  Must possess good organizational skills and the ability to multitask and to prioritize daily assignments to ensure smooth work flow     

Experience:       
None.   

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requireme