PATIENT ACCESS DIRECTOR

Job Summary:
Administrative leadership providing oversight of clinical department(s), team(s) and/or program(s) including
budgeting, staffing, quality of care, education and training, and program development. Processes Electronic
Medical Record (EMR) workflow. Processes payroll. Responsible for patient satisfaction, quality of care,
productivity, conversion goals for referrals, and staff satisfaction. Responsible for program development to
enhance existing or new programs.
 

Essential Job Functions:
 Instructs staff on their responsibility in following the Compliance and Ethics Program.
 Detects noncompliance and follow up as appropriate.
 Develops and coordinates clinical orientation and training to staff members in collaboration with
education and managers.
 Familiar with EMR documentation and provides leadership and mentorship to managers and
supervisors.
 Monitors and provides support throughout orientation period, and longer if determined to be
necessary.
 Provides training on clinical practices, regulations, policies and procedures for nursing staff in
coordination with the Executives, Human Resources, Infection Control, and education team.
 Ensures completion of initial and yearly clinical competencies for employees.
 Develops and implements additional formal classroom and field training as needed to ensure
compliance with changes to practice.
 Educates staff on the development of plans of care, including individualized interventions and
measurable outcomes for goals for immediate needs for admissions.
 Creates and updates training materials as needed.
 Serves as resource for problem solving, time management, and skill development for managers
and team staff.
 Informs Chief Operating Officer of any performance, training, or quality of care issues within the
nursing team.
 Responsible for direct oversight of the intake office for referrals to all service lines.
 Maintains flexible work hours to meet the education and staff needs.
 Routinely audits documentation for completeness and appropriateness of documentation,
indications of POC driven service, timeliness of documentation, interdisciplinary communication,
continuity of care, and compliance with policies, best practices, and regulations in collaboration
with managers.
 Focuses on patient satisfaction and develops key metrics for satisfaction.
 Responsible for quality improvement and develops PIPS to ensure quality measures are in place.
 Develops and enforces staffing plans for all areas of supervision.
 Focus on end of life measures as applicable to their service area.
 Accountable to conversion to hospice.
 Develops programs to enhance services for patients.
 Overall accountability for pharmacy and supply expenses for areas of supervision.
 Overall accountability for departmental goals and directing staff and teams under areas of
supervision.
 Responsible for oversight of regulatory compliance including Joint Commission, federal, state
and other applicable regulatory agencies within their scope of care.
 Other duties as assigned.

Education/Experience:
Bachelor’s degree from four-year college or university required; Master’s degree preferred: at least 3-5
years hospice experience preferred or equivalent facility experience.

Certificates, Licenses, Registrations:
Hospice Administrator Certification preferred- required within 2 years of role.
Crowd control manager required within 90 days of hire.
CORE training required within 1 year of role; ALF administrator preferred
Certified Dementia Practitioner required within 90 days of hire
Valid Florida driver’s license.

Computer Skills:
Strong computer skills including database software and general knowledge of e-mail/Outlook.
Supervisory Responsibilities:
Under the direction of the Chief Operating Officer, supervises all areas for the delivery of patient care.
Language Skills:
Communication skills of reading, writing, and speaking in English.
Math Skills:
Math skills including addition, subtraction, multiplication, division, and percentages/fractions.