Jobs and Careers

Senior Director, Account Management

United Statesfull_timeVerifiedPosted 3 Jan 2025

About the role

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

We are looking for a skilled Senior Director, Account Management to establish and nurture enterprise-wide client relationships. Your primary goal will be to ensure client satisfaction while identifying opportunities for revenue retention, product/service renewals, and growth through up-selling, cross-selling, and new sales. You'll play a crucial role in connecting market segment, product, and solutions sellers with key client opportunities.We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you’ll be assigned to a Broadridge office and given the flexibility to work remote.

Key Responsibilities:

Develop and maintain strong strategic relationships with clients to drive satisfaction and long-term partnerships.
Identify and execute opportunities for renewing existing products/services and expanding client engagement through up-selling and cross-selling.
Utilize your deep understanding of sales concepts to negotiate and manage high-profile client accounts effectively.
Spearhead client engagement in complex territories, with authority to set strategic terms.
Plan and manage your own resources to achieve and surpass assigned quota targets, with financial incentives tied to your success.

Qualifications:

A minimum of eight years of relevant experience in account management or sales.
Recognized expertise in key specialized areas pertinent to the role.
Proven ability to sustain and grow professional relationships through long-term strategic initiatives.

Core Competencies:

Functional Knowledge: Thorough understanding of sales procedures and concepts, with a foundational knowledge of related business disciplines.
Business Acumen: Expert grasp of sales-related financials, products/services, and the unique needs/challenges of assigned accounts; articulate value propositions that resonate with clients.
Leadership: Influence and guide the approach of colleagues, manage resources effectively, and provide mentorship and support within your team.
Problem Solving: Lead efforts to address complex client challenges, employing sophisticated analysis to find innovative resolutions.
Impact: Drive the achievement of significant client, project, or service objectives, guided by functional policies.
Interpersonal Skills: Skillfully influence both internal and external stakeholders, fostering trust and collaboration to secure favorable outcomes.

Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business g