Business and Process Analyst

 

Business and Process Analyst

GRADE: 14

Non-Bargaining unit

FLSA: Exempt

The Vermont State College System is looking for a Business and Process Analyst who has strong analytical skills with the ability to collect, study and interpret complex data systemwide. This person will have the ability to work creatively and is proficient in multiple software tools like MS Visio, Excel, and PowerPoint. 

This role will work closely with functional and cross-functional teams as a member of the project management office.  They will be responsible for understanding internal and external customer needs, documenting processes, identifying opportunities for process improvement, and assisting with project management. 

JOB SUMMARY

The Business and Process Analyst will be responsible for identifying the areas of improvement in our current business processes, developing and implementing new strategies and technologies, and collaborating with stakeholders to ensure alignment and successful adoption of the new procedures.  This role will work closely with functional and cross-functional teams as a member of the project management office.  They will be responsible for understanding internal and external customer needs, documenting processes, identifying opportunities for process improvement, and assisting with project management. As part of this role, they will work as a liaison between technical and functional staff, assist with the creation of business and technical requirements, work with experts and power users to draft documentation and aids, and support the development and delivery of training.  

This position is dependent on the availability of designated transformation or systems project funding and is funded for a minimum of four years.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Identify areas of improvement in our current business processes and develop and implement new strategies and technologies.
• Analyze business processes and information systems and technologies to identify opportunities for improvement that will lead to better efficiency, effectiveness, and security.
• Engage with functional experts and cross-functional teams in documenting current and future state processes, policies, and procedures.
• Communicate with shareholders and stakeholders to ensure alignment on proposed changes.
• Collaborate with cross-functional teams to implement process changes, ensuring smooth transitions and minimal disruption to operations.
• Assist project leaders with the identification, documentation, and mitigation of project risks.
• Use software, tools, reporting, and analytics to assess performance and efficiency, and to benchmark process improvements.
• Assist team leaders with the implementation of project management tools and processes.
• Monitoring and evaluating the effectiveness of implemented process changes, measuring key performance indicators and making necessary adjustments for continuous improvement.
• Translate business requirements to technical requirements when working with programmers and application vendors.
• Assist with testing strategy, development of test plans, coordination of testing cycles, and managing issue documentation.
• Work with power users and programmers to create and update documentation and training.
• Assist with the execution of training strategy and coordination of the use of the vendor training portal.
• Other related duties as assigned.

SUPERVISION RECEIVED
General and functional supervision received from the Director of Project Management

SUPERVISION EXERCISED
None

MINIMUM QUALIFICATIONS

• Bachelor’s degree in business, finance, computer science, information systems, or related field. Degree requirements may be substituted with an equivalent combination of education, training and experience.
• 3 to 5 years of professional experience as a business analyst, process analyst, financial analyst, project manager, or technical product manager.

PREFERRED QUALIFICATIONS

• Experience working on a Workday implementation
• Professional work experience in a higher education environment.
• Experience working with a variety of project management or product development processes (plan-driven, waterfall, agile).
• Working knowledge of a variety programming, software, and systems environments.

KNOWLEDGE, SKILLS, & ABILITIES

• Proven experience conducting business and process analysis in complex cross-functional operating environments.