Dialysis Coordinator - Tacoma

Posting Date

10/28/2025

1717 S J St, Tacoma, Washington, 98405-4933, United States of America

LOCATION:

St. Joseph Medical Center

1717 S J St
Tacoma, WA 98405-4933
 

SCHEDULE:

Hybrid: M/W/F on-site

T/Th remote

8:00-5:00 Pacific

The Dialysis Coordinator position is responsible for the development and implementation of DaVita’s Patient Pathways Program through facilitating patient education, processing of timely dialysis placement referrals, and building relationships. This position enhances relationships with local hospitals, doctors, and other kidney care providers by enabling patients to make informed decisions regarding their dialysis provider. This position is responsible for improving the patient education process by analyzing and sharing best practices with other members of the department.

Patient Education

Communicate with and treat patients with empathy at all times.  Meet individually with patients requiring outpatient dialysis placement, depending on program scope, within the assigned region to provide educational materials on: Outpatient dialysis, Modality options, Vascular Access options, insurance which includes an assessment of patients insurance, out-of-pocket costs and grant program options.  Provide education on options for patient to select an out-patient dialysis center of their choosing.  

Identify, resolve, or escalate patient issues and/or barriers to placement to appropriate teammates for prompt and effective resolution.  

 Outpatient Dialysis Placement Referral

 Work with hospital Case Managers, Social Workers, and Physicians to place patients in outpatient dialysis clinics.  Arrange out-patient kidney dialysis placement for patients by contacting local clinics within an appropriate proximity as determined by patient preference and providing all required medical documentation to the outpatient dialysis center. Assist with patient transitions from hospitals to dialysis facilities, including transfer of paperwork and, as much as possible, ensure patient satisfaction.  Place patients and document referral in accordance with Patient Pathways Policy and Procedures. 

Relationship Building

Work closely with both internal and external kidney care professionals to enhance current relationships or develop new relationships.  Partner with Regional Operations Directors and Facility Administrators to identify and implement best practices for accepting patients from inpatient acute care settings into an outpatient dialysis provider.  Attend operational team meetings with multi-affiliate providers in assigned region. 

Reporting

Conduct operating reviews with management to review reports at a minimum of one time per month.  Record patient data in electronic tracking system according to Patient Pathways Policy and Procedures.  Immediately inform Regional Operations Manager/Supervisor of any reporting requests from the hospital.  Assist Regional Operations Manager/Supervisor in gathering patient details as needed for reporting purposes.  Attend hospital meetings to review reporting as needed.  Adhere to all audit, compliance, and reporting requirements according to Patient Pathways Policy and Procedures.   

Innovation

Learn, develop, and implement new ways for Patient Pathways to differentiate itself in the marketplace.  Ensure Patient Pathways leadership is apprised of customer needs and any