Social Care Supervisor

StubHub is growing and looking for people who want to help us shape how millions of people buy, sell, connect, and experience live events around the world. We value togetherness, trust, inclusion, and most importantly a culture of winning. We are a global organization looking for champions of innovation and change. If you are an entrepreneurial risk taker and ready to roll up your sleeves, you’ll thrive in our environment where the rewards are highly motivating.  
Responsibilities: ·         Coach, supervise and support a team of 5-10 Social care experts  ·         Step into Manager role as needed when Manager is out  ·         Utilize data and structured approach to coach, motivate, and reward team members to promote strong KPI performance, quality and productivity  ·         Proactively assess impacts to service levels, contact types and trends; provide constructive feedback and recommendations to leadership and PR team ·         Provide hands-on support and guidance to team members handling socail contacts ·         Act as a culture ambassador; actively embody the StubHub cultural values while encouraging others to do the same  ·         Encourage and promote accountability at all levels  ·         Actively work to remove barriers to experts success  ·         Other tasks as assigned to support GCS operations    Competencies: ·         Strong ability to coach, motivate, inspire, and empower others to strive for excellence, implement change and support GCS Managers  ·         Dedicated to meeting the expectations and requirements of internal and external customers  ·         Excellent time management skills   ·         Effectively and efficiently operate in dynamic, fast-paced environment  ·         Strong familiarity with internal tools and site functionality of StubHub’s products and service  ·         Strong written/verbal communications skills and problem-solving skills     Position Type and Expected Hours of Work: This is a full-time position requiring flexibility in terms of schedule. Nights and/or weekends may be required based on the needs of the business.   Preferred Education and Experience:  ·         1-2 years’ experience as a Customer Service/Customer Experience Supervisor  ·         Demonstrated analytical skills, as well as strong verbal and written communication skills  ·         Demonstrated leadership and influential capabilities and ability to drive a positive culture   ·         Proficient in functional/technical skills; Internet applications, office applications, internal tools About us:
StubHub is on a mission to give the world the freedom to connect to powerful live experiences no matter where they are, whenever they want. Whether it's Harry Styles, the Yankees, Billie Eilish or Real Madrid, we're here to give fans the access to the live entertainment they love. That means we must power the destination for every type of live event fan to unlock the transformative live experience that’s right for them. We are their ticket to unforgettable memories – the crack of the bat, the first guitar chord or drum tap, the roar of the crowd at the championship winning goal, the joke that makes their belly ache from laughter. To do this, we must have the most premiere industry partnerships that deliver more seamless integrated solutions and aggregate the widest event catalogue, know our customers to design more personalized discovery of that very catalogue and get that fan into the event of their dreams so they keep coming back. Daily innovation is at the crux of how we do this and a passionate team that rigorously prioritizes the most results-oriented work they can deliver is what gets it done and keeps us leading the industry.
We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.