***The location for this position is virtual/remote***

This is your chance to be part of a Customer Care Team that is revolutionizing human hospitality in a digital world. As the Senior Specialist Engagement and Events, you will support the Hilton Reservations and Customer Care (HRCC) engagement strategy by planning large-scale Team Member and leadership events, while also coordinating enterprise-wide initiatives that support culture, inclusivity, and recognition. On the Customer Excellence team reporting to the Content, Communications, and Engagement Manager, you will partner with the HRCC leadership team and internal partners to understand the needs and desires of our teams and help create experiences and programs that inspire connection, engagement, and organizational pride.

 
HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. 

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Strategize, plan, and implement HRCC engagement events including global leadership meetings, town halls, appreciation weeks, leader connections, and virtual team experiences.
• Develop content such as event toolkits, PowerPoint decks, interactive activities, SharePoint pages, and event communications.
• Evaluate engagement success by tracking participation, gathering feedback, and analyzing data to identify trends and improve the effectiveness.

How you will collaborate with others:

• Partner with HRCC and enterprise leaders to align engagement initiatives with Hilton's company-wide goals and strategies.
• Support leader communications tied to engagement initiatives, ensuring organizational goals, themes, and programs are aligned.
• Build partnerships across the enterprise to maximize visibility and participation in engagement opportunities.

What deliverables you will take ownership of:

• Lead coordination, communications, and pre- and post-event engagement stra