CX Regional Channel Sales Director

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Description

In the world of high-stakes communication tech, the strongest link is the one that connects innovation to the market through high-performing teams. As the Director of Channel Sales (EMEA West & Israel) at Avaya, you are that link.

We are looking for a strategic sales leader to inspire, direct, and scale a team of 10 Channel Sales Account Managers spanning the UK, Ireland, Germany, and Israel. This isn't a status-quo management role; it’s a regional business-building mandate. You will drive market dominance across Tier I sales channels, ensuring Avaya remains the top-priority revenue driver for our ecosystem partners across these key international markets.

 

Your Strategic Mandate

 

You will own the regional quota by leading a high-caliber team to master the "multiplier effect." Your mission is to:

• Lead & Scale a High-Performing Team: Recruit, coach, and deploy 10 Channel Account Managers across the UK, Ireland, Germany, and Israel, fostering a culture of accountability, strategic execution, and top-tier deal velocity.
• Architect Regional Push Demand: Guide your team in executing territory strategies that compel Tier I partners (Distributors, OEMs, and Mass Merchandisers) to aggressively lead with Avaya solutions.
• Elevate Partner Practices: Direct top-level strategy with key GSIs and Alliance partners across EMEA West, aligning their long-term roadmaps with Avaya’s cloud and service evolution to lock in recurring revenue growth.
• Drive Service Expansion: Enable your team to transform partner business models from transactional hardware sales to high-margin, value-added service offers.
• Cross-Border Leadership: Represent Avaya as the executive sponsor for major regional channel events, executive partner QBRs, and cross-functional go-to-market strategies.

Qualifications

The Leader We’re Looking For

 

• Proven People Manager: You have a track record of leading, mentoring, and scaling field-based channel sales teams across multi-country regions.
• EMEA West & Israel Market Expert: Deep understanding of the channel dynamics, cultural nuances, and distribution models specific to the UK, Ireland, Germany, and Israel.
• Strategic Channel Architect: Exceptional ability to build regional territory plans, manage complex regional quotas, and align regional strategy with global corporate goals.
• Executive Presence: Skilled at high-level partner negotiation, serving as an executive sponsor to C-suite contacts within key regional distribution networks.

 

Why Avaya?

 

• We provide the platform; you provide the momentum.
• Regional Authority: Lead a core revenue engine across premier European and Middle Eastern tech hubs while selling a portfolio recognized globally as the gold standard in communication.
• Strategic Autonomy: Shape regional channel strategy, influence GSI practice development, and build an elite, cross-border sales team.
• High-Impact Leadership: Own a major regional quota and directly influence Avaya’s global growth trajectory within a structure that values direct leadership impact.
• Total Ecosystem Support: Full access to dedicated field marketing, advertising, technical engineering, and enablement resources to ensure your team and partners win.

 

Key Skills

• Demonstrated experience in CX/CCaaS Channel Sales Leadership managing remote field sales teams.
• Proven track record of managing multi-country territories across the UKI, DACH, and Israel regions.
• Expertise in enterprise solution selling, GSI practice development, and Tier I distribution strategies.
• Strong ability to build high-performance sales cultures, coach account executives, and hit aggressive