Jobs and Careers

Manager, Analytics

Santa Ana, United Statesfull_timeVerifiedPosted 4 Jun 2024

About the role

Manager, Analytics – Santa Ana Costa Rica

Are you an innovative individual who is passionate about data analysis, product development and fighting payment fraud? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive Then, it’s time to join Western Union as a Manager, Analytics.

Western Union powers your pursuit.

Role Responsibilities:

Manage a global team of experienced analysts, to achieve the bellow:

Define, document and govern analytics team’s processes
Operationalize and oversee payments risk governance processes
Document and manage audit related processes and tasks
Evaluate and prepare strategy and recommendations on current risk products and processes
Interact with other internal departments to formulate recommendations and actions
Interaction with various groups around the globe, including becoming the SME for specific tasks
Build and track performance metrics and make enhancements to existing metrics and reports
Interact with multiple internal departments on direction of direct manager to execute on risk projects and implementation
Assists with implementation of initiatives that improve operational and risk controls, and increase organizational efficiency
"Think outside the box" and creates clear recommendations on specific risk projects
Assist direct manager in interaction with various groups including vendors, service providers, and financial institutions around the globe - effectively is the subject matter expert for specific tasks and processes
Report on progress of initiatives
Apply people management practices according to Western Union standards
Use various analytical techniques to deliver ad hoc requests

Role Requirements:

Bachelor's degree in technical field
5+ years of experience in payments industry, analytical roles
Proven ability to coordinate with and manage people
Business process re-engineering experience a plus
English Proficiency
Advanced knowledge on Power BI and Excel, SQL and HQL queries or similar
Experience in data analysis, reporting, stakeholders management
Python, machine learning and automation skills are desired
Project Management experience is preferred
Strong communication and presentation skills
Ability to effectively communicate business requirements
Ability to manage and prioritize multiple projects and tasks independently
People management experience is desired

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

( https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include: