Assistant Site Manager

Description

Description

In 1981, fueled by the desire to provide quality, accessible healthcare to migrant and farm workers in their community, five visionary women laid the foundation of what would later become Tri-Cities Community Health (TCCH). As a Federally Qualified Health Center (FQHC), TCCH stands tall in the community, boasting six clinical sites strategically positioned to provide comprehensive primary care services to the underserved populations of Pasco, Kennewick, Richland, and the neighboring cities. Serving as the trusted medical home for our patients, TCCH offers a wide range of services - from dental care, optometry, and pharmacy needs to behavioral health and endocrinology. Our spectrum of services is continually expanding as our community grows. Our excellent care extends beyond the walls of our clinics, seamlessly connecting patients to vital social services like WIC and Maternal Support Services. And for those facing logistical barriers, we go the extra mile, ensuring access to prescribed medication by delivering directly to their doorstep. Everything we do reflects our core values of Quality, Respect, and Service.

Opportunity

At the direction of the Operations Director, the Assistant Site Manager supports clinic operations across all sites by overseeing all of the administrative and day-to-day business operations of the assigned operational area to support the care model. This position supports the Mission, Vision and Values of the organization and works with the leadership team to help instill TCCH values with the team they support. Duties include recommending employee selection and development, ensuring compliance with regulations, assisting with managing the budget of the site and other duties as assigned. 

1. Oversees daily management of an assigned area within a TCCH clinic, including operations, staff productivity, patient satisfaction, and staff management and engagement.
2. Assists with management, guidance, and training to staff in daily site operations and performs duties of clinic staff when necessary to maintain site operations.
3. Motivates staff and organizes day-to-day activity of assigned area. Assists with scheduling of staff to promote provider productivity, service quality, operational and financial viability, and appropriate patient access.
4. Assists with ensuring compliance with government regulations, statutory requirements, best practices, and TCCH policies for all activities within the site.
5. Ensures appropriate staff competencies are maintained through effective selection, training, license and education maintenance, and ongoing performance feedback.  
6. Promotes effective working relationships with patients and employees at all levels, by promoting team concepts and performing duties in a manner that reflects the mission, core values, and goals of TCCH. 
7. Demonstrates respect and regard for the dignity of patients, families, visitors, and employees to ensure a professional, responsible, and courteous environment.
8. Act as a liaison between patients, their families and additional care staff to address patient concerns and complaints.
9. Supports the electronic Health care record functions and team compliance 
10. Assists with the monitoring and accounting of site inventory including medications, supplies and vaccines.
11. Promotes and provides a safe working and patient environment assuring adherence to safety standards, staff safety training, and adherence to infection control standards.

Salary

$73,500-$99,225/year DOE

Requirements

Minimum Education

Bachelor’s Degree in Public Health, Healthcare Administration, Health Management, Business Administration OR any combination or education and experience which would provide the candidate with the desired knowledge, skills, and abilities to perform the job.

Minimum Work Experience

Healthcare leadership in a union environment preferred. Experience in an FQHC highly preferred.

Required Licenses/Certifications

None

Required Skills, Knowledge, and Abilities

Exceptional written and verbal communication skills. Analytical thinking skills and the ability to exercise sound judgement when making decisions. Must be customer service oriented and prepared to liaise with patients, their families and other care providers. Extremely organized and detail oriented. Knowledge of PCMH, FQHC, and compliance requirements.

Physical Requirements

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

While performing the duties of this job, the employee is regularly requ