Customer Service Representative I

Our Incora Story is really taking off – we’d love you to join us for the journey.

We are currently seeking an exceptional customer service professional to join us as a Customer Service Representative

As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business.

The Customer Service Representative I is accountable for facilitating and building customer relationships through providing continuous high-quality service and support. The Customer Service Representative will maintain a basic working knowledge of sales policies, internal practices, and sales administration work instructions. In this role, the representative will leverage internal working partnerships to investigate and reconcile non-commercial customer issues, perform basic account administration (RMA's, prioritization, and order release, etc.), and ensure overall customer expectations are met.

About you

• Know, understand, and incorporate the Incora philosophy, value and vision in all business behavior, practice, and decisions.
• Maintain up to date knowledge of Incora customer requirements and distribution methods and timing.
• Maintain positive working-relationships with external customers and all inter-working departments and personnel.
•  Provide excellent customer service with the intention of building and maintaining customer relationships through fast and accurate processing of requests.
• ·Respond promptly, professionally, and with appropriate detail to customer inquiries pertaining to order information/status, product availability, and/or the plan of action as approved by management to support customer requirements and on time delivery throughout the day
• ·Investigate and attempt to resolve customer issues in alignment with established company policies, procedures, and work instructions
• ·Provide LTA contract administration support, as assigned
• ·Process, monitor, and release incoming orders, and manage internal communication for pending orders to ensure on time delivery to meet customer expectations (daily)
• ·Prioritize orders based on urgency of product needed, specifications, and shipping and delivery
• Reports To Manager, Sales Supervisor, Customer Service EEO - Administrative Support Worker
• This job description is intended to generally convey the duties of this position. It is not an all-inclusive listing of duties and
• it is not a contract, expressed or implied.
• requirements
•  Process daily release orders system and verify against contract to ensure information is correct.
• Process material returns (RMA's) as requested by the customer.

 Understand and ensure proper quality flow downs are in place for contract review.

• Access customer web site to update shipping and delivery status and work with customer to ensure high delivery and quality rating.
• Assist in issuing shopping and inventory locator service requests.
• Enter customer and/or vendor pricing into various databases to support sales quotes, vendor quotes and/or customer purchase orders.
• Prepare and follow through with customer expedite request.
• Train/mentor others within sales department (as assigned)
•  Perform ad hoc projects and tasks (as assigned)
• Attend department or company sponsored training or meetings, as required.

Educated to National Vocational Level (NVQ) or equivalent (EU)

High School Diploma or GED is required Experience.

· 1-3 years of combined Sales and Customer Service experience required (within the aerospace industry, is preferred)

Most importantly you will be passionate about our Incora Values and exceeding customer expectations.

• Courage Take ownership for issues and problems.
• Collaboration Share knowledge and experience with others
• Commitment – Focus on ensuring internal and external customer expectations are met in a timely way.

What Incora can offer you:
An exciting package that includes great salary and benefits you would expect from a growing ambitious company, a chance to work in a first-class brand-new environment but most importantly we will offer you the chance to become part of our Incora story.

• We want you to share in the success of Incora, so every employee is eligible for one of our incentives programs.

• Incora offers 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees.
• Full-Time Non-Exempt employees receive up to 80 hours of Vacation per year, increasing with length of service. In addition, they will receive a separate amount of Sick Time.
• Full-Time Exempt employees are part of Incora’s FlexTime policy, as well as 80 hou