VP, Global Order Management & Post-Sales Enablement

Job Description

VP, Global Order Management & Post-Sales Enablement  

Does the idea of working for an established company with a start-up culture excite you? Is being on a diverse team with a focus on work life balance important to you? Are you a self-starter anxious to make a name for yourself in a fast-growing company that rewards good ideas? If you answered yes to these questions, NielsenIQ may be the company for you.   

NielsenIQ is seeking a Vice President of Global Order Management & Post Sales Enablement to play a key leadership role in aligning the right people, process and technology that will empower NIQ to recognize revenue faster, accelerate our collection of cash and increase seller efficiency. Reporting to the Senior VP of Global Sales Operations, this role is highly collaborative and responsible for leading global transformation initiatives. It requires the ability to get buy in and build positive working relationships with Sales, Finance, Operations and HR partners (from manager to C-level) around the globe. 

An ideal candidate is proactive, detail oriented, with an eye for process improvement.  You thrive in fast paced, agile environments and have experience launching effective change management communication strategies with a people first approach. You can ideate on strategy and also lead tactical execution of projects to meet deadlines. You have a passion for coaching and developing highly engaged teams. You are motivated by effective problem solving and love an opportunity to think outside of the box to fix an old way of working. You must have a customer service mind set. The ideal candidate is a self starter with excellent communication, active listening and people management skills. 

Job Responsibilities:

• Lead Post Sales and Order Management Global COE (Center of Excellence) by developing scalable, repeatable strategies that solve revenue recognition challenges and save time for sellers 

• Manage and develop a remote team of Post Sales and OM professionals by providing  timely coaching and support to ensure high performance and employee engagement; must be able to effectively manage across various time zones  

• Foster a collaborative and customer-centric culture within team, promoting teamwork, communication, realistic expectation setting and a strong customer service mindset. 

• Define key performance indicators (KPIs) and SLAs that promote accuracy and speed, and measure the effectiveness and success of order management and Post Sales activities; escalate concerns to exec. leadership when needed 

• Proactively identify pain points and process variations in late stage opportunity management and the Order to Invoice cycle across regions, pitch solutions to standardize practices and successfully roll out new ways of working that are adapted, analyzed and continuously optimized  

• Partner with IT teams to assess, implement, and integrate CRM / Finance platforms, leveraging technology to streamline operations and enhance data visibility and reporting capabilities.  

• Identify training needs and provide ongoing training and development opportunities to enhance the team's skills and reduce onboarding ramp time  

• Collaborate closely with stakeholders from various departments to drive change and align OM / Post Sales priorities with business goals; includes driving growth of teams by clearly articulating ROI on FTE investment 

• Stay up to date with industry best practices, emerging trends, and regulatory requirements related to CRM compliance, Sales Enablement and Order Management, incorporating relevant changes into the organization's processes and systems.  

• Regularly assess satisfaction metrics with Post Sales / OM support and implement improvement initiatives to enhance results. 

Qualifications

• 10+ years of related work experience in Sales Operations, Deal Desk, Finance, or Accounting, Bachelor’s degree required. MBA or advanced degree is a plus. 

• Finance background and breadth of experience in end-to-end sales cycle management, revenue recognition principles, order management and/or order-to-invoice best practices 

• Proficient in Microsoft Dynamics (or similar CRM platform), Excel, PowerBI (or similar visualization tool) and basic familiarity with SAP 

• Successful track record of translating strategic vision into actionable plans 

• Analytical mindset that leverages data to drive operational improvements 

• Strong problem-solving skills and the ability to handle multiple priorities in a fast-paced environment. 

• Skilled at convincing stakeholders on benefits of change and building excitement 

• Excellent writ