Restaurant General Manager - ESPN Bet

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

 

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

 

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

 

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

 

WE LOVE OUR WORK.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Supervises daily operations across ESPN Bet restaurant outlet.
• Trains, mentors, and motivates service staff to deliver exceptional service.
• Monitors guest feedback and addresses issues to ensure satisfaction.
• Assists with inventory management, cost control, and staff scheduling.
• Supports the execution of special events, promotions, and banquets.
• Ensures compliance with health, safety, and sanitation standards.
• Takes on additional duties as assigned by management to support the smooth operation of the casino Food and Beverage department.
• Performs other duties as assigned.

BRING US YOUR BEST.

QUALIFICATION REQUIREMENTS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

 

• We’re looking for a dedicated leader who is passionate about guest service. To excel in this role, you’ll need:
• Experience in food and beverage service, with supervisory experience preferred.
• Strong leadership and communication skills.
• A commitment to delivering high-quality service.
• The ability to manage multiple tasks in a fast-paced environment.
• Flexibility to work varied hours, including evenings, weekends, and holidays.
• A positive attitude and a focus on guest satisfaction.

 

SUPERVISORY RESPONSIBILITIES                                                     

This job has supervisory responsibilities.

 

• Responsible for staff development and training programs.
• Responsible for reward and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to team members regarding performance.
• Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Determines work procedures and expedites workflow.
• Responsible for employee performance (disciplining, coaching, counseling).

 

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

 

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

 

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

 

Must successfully complete BASSET training.

 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabiliti